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Worst customer service from XP Autographs

Hi,

I'm not here to talk about the authenticity of autographs sold by XP Autographs (Xavier Pelletier). I'm not an expert, but from what I've read he is trustable for authenticity. However, once you get into a problem with a transaction, he'll do anything to make you feel guilty in a very arrogant way. Here's my story of my latest and last transaction with that seller.

There was a sale on XP's website and I decided it was a good time to buy some more autographs from him. I review the inventory, keeping note of the items I'm interested in. Then I add them in my cart and enter the coupon code. The total is calculated and the shipping shows as free. Great! I complete the order, but then I realize that somehow I forgot one item. As I'm an usual customer, I trust him enough to make a new order for that single photo, pay the shipping fee and add a note to ask Xavier to combine with my previous order and refund me the shipping fee that I shouldn't have paid if I had put that photo in my first order.

Now, when Xavier shipped my order, he just sends me an email saying his website had a problem and calculated the free shipping based on the total amount before reduction. He says he can't refund me the shipping since I should have paid it anyways in the first order. The package is already shipped, so I have no option offered. As a customer (and a returning one that is), I expect a better attitude from a seller. Apparently it's not Xavier's way of doing business. For his other customers who made a single order, he had the guts to ask them another payment for the shipping fee, not assuming his error. Of course he asked them before shipping the items. so they had the opportunity to either cancel their order or maybe buy additional ones if their total was like me near the amount on which shipping is free.

We exchanged many emails, he's always been arrogant and accusing me over and over again of consciously taking advantage of the error on his website. It takes some guts to talk to your customers that way! I've never seen that before. When I told him I could've bought an additional photo to get to the free shipping amount if he had given me the opportunity, he offered me a deal. Of course, after his many arrogant emails, I'm not interested in dealing with him ever again. He was laughing at me because I was fighting over only 10 euros. I told him it was a matter of principles. He told me I didn't have principle since I was trying to fool him! What??? OK then, I'm going to fight for those 10 euros through Paypal... on a question of principles!

Tags: XP Autographs, Xavier Pelletier

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Replies to This Discussion

Permalink Reply by Mark Saurin on January 12, 2017 at 10:09am

As I work on a small margin of profit, by the way l buy and sell I can see from both points of view, it is in my opinion due to language difficulties this has blown up like this, GENTLEMAN, please resolve this matter as I am sure a bit of understanding from both parties.....both of you...please just put yourself in the others shoes, and think carefully.....we are talking about a small amount of money....hell...I spill more down my chin on a night out hahaha....Please work together=healthy future relationship...great for both parties...work at it gents....PLEASE

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Permalink Reply by J. Mikael on January 12, 2017 at 11:50am

The general sentiment in this thread seems to be that it's alright to nickel and dime your customer, blame them for any technical shortcomings of your selling platform, and then continue to downplay or ridicule their grievance (even calling them a thief) on a public forum.

Nice.

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Permalink Reply by Cogo on January 12, 2017 at 11:58am

You got THAT from this thread?? Okeydokey...

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Permalink Reply by Paul on January 12, 2017 at 12:00pm

I did!

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Permalink Reply by Cogo on January 12, 2017 at 12:17pm

Several long time customers of Xavier, including me, have all said that he always have treated us top-class. Now one person says otherwise and some of you jumps on him like sharks that smell blood...

Is it possible that we don't know everything that's been going on between Xavier and the disgruntled customer? Why would a dealer with a great reputation risk that for a lousy €10, if it wasn't something more going on? I can be wrong, but to me that seems quite strange and unlikely...

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Permalink Reply by Paul on January 12, 2017 at 12:23pm

Xavier should give him his money back. Why would a returning customer kick up a stink, the argument works both ways.
Refund his money because he is making himself look bad, then build a bridge and get over it.

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Permalink Reply by Cogo on January 12, 2017 at 12:33pm

I just don't buy that "the customer is always right" crap...

I have sold A LOT of autographs during my years of collecting and sometimes it's just a matter of principle. Some buyers were down right CRAZY, never that I would have accepted the things they sometimes demanded...

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Permalink Reply by Ian Baldock on January 12, 2017 at 3:26pm

Well you seem to be mostly happy. IF I was Xavi I would come back on and offer you a ten Euro credit towards your next purchase with me and call it a draw,apologize for any misgivings and lets get on to the next drama!

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Permalink Reply by Pete Bendu on January 14, 2017 at 3:40pm

I have been chasing, buying and trading autographs for decades, and I never had the chance to deal with Xavier. Sometimes these threads payoff......I just placed an order.

Really nice stuff at very fair prices.