I'm not here to talk about the authenticity of autographs sold by XP Autographs (Xavier Pelletier). I'm not an expert, but from what I've read he is trustable for authenticity. However, once you get into a problem with a transaction, he'll do anything to make you feel guilty in a very arrogant way. Here's my story of my latest and last transaction with that seller.
There was a sale on XP's website and I decided it was a good time to buy some more autographs from him. I review the inventory, keeping note of the items I'm interested in. Then I add them in my cart and enter the coupon code. The total is calculated and the shipping shows as free. Great! I complete the order, but then I realize that somehow I forgot one item. As I'm an usual customer, I trust him enough to make a new order for that single photo, pay the shipping fee and add a note to ask Xavier to combine with my previous order and refund me the shipping fee that I shouldn't have paid if I had put that photo in my first order.
Now, when Xavier shipped my order, he just sends me an email saying his website had a problem and calculated the free shipping based on the total amount before reduction. He says he can't refund me the shipping since I should have paid it anyways in the first order. The package is already shipped, so I have no option offered. As a customer (and a returning one that is), I expect a better attitude from a seller. Apparently it's not Xavier's way of doing business. For his other customers who made a single order, he had the guts to ask them another payment for the shipping fee, not assuming his error. Of course he asked them before shipping the items. so they had the opportunity to either cancel their order or maybe buy additional ones if their total was like me near the amount on which shipping is free.
We exchanged many emails, he's always been arrogant and accusing me over and over again of consciously taking advantage of the error on his website. It takes some guts to talk to your customers that way! I've never seen that before. When I told him I could've bought an additional photo to get to the free shipping amount if he had given me the opportunity, he offered me a deal. Of course, after his many arrogant emails, I'm not interested in dealing with him ever again. He was laughing at me because I was fighting over only 10 euros. I told him it was a matter of principles. He told me I didn't have principle since I was trying to fool him! What??? OK then, I'm going to fight for those 10 euros through Paypal... on a question of principles!
Of course other clients will say good things about Xavier as I would have before this order. I made 5 other orders before and all went well. I trusted him and would never have expected to have such a small problem to go that far. Being insulted and treated like a thief by a seller is unacceptable. He said he would've appreciated more comprehension from a returning customer!!! Well, sorry but as a returning customer I would've expected a much better behaviour from the seller... It's sad because it would not have gone that way if he had just asked me before shipping what I wanted to do, like pay the 10 euros, cancel the order, add items to get to the 500 euros after reduction to get the free shipping. He will say he offered me something similar to the last option afterwards. But that was after he wrote in the same email (translated from french) "So thank you for not telling me about principle or trust when you want to surf a fault of my website to save 10 € in me making lose them". Would you accept another deal with someone who calls you a thief? I don't think so.
I think you're a bit lying because I cannot remember that I insulted you ?
And you're also lying because I proposed you a refund if you send me back the order that you refused to save shipping back. I also proposed you to complete your order for a total of 500€ to get free shipping...
You called me a thief, I called you a thief ! Wow don't need to cry on AML for this lol
I don't like discussions closed, so I reopened this one.
KingDiamond and Xavier, since you both had several good transactions before, what about not letting one transaction ruin a good business relationship?
This is not about authenticity. It's hard feelings about an unexpected shipping charge and harsh words and actions back and forth. Good dealers are hard to find, and good customers don't grow on trees either.
I hope you'll both consider it.
Thanks a lot Jason !
The story you're talking is about Jerry Lewis (actor) when he came in Cannes a few years ago... When they all speak about Jerry Lee Lewis (rock legend) !
If only you had a picture of me getting Jerry Lee Lewis to close their mouths !!!
All the best my friend !
My 8 year old has me running around like a mad man rarely I get a chance lol once again thanks for any good comments I just hope this is for this debate now. Peace
You're right !