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Another Brick in the Wall..........The idiots at PSA have done it again!

I recently sent a Roger Waters and Nick Mason signed Pink Floyd "The Wall" album in for authentication. I added the comment to please put the authentication sticker on the back. I also added a post it note to remind them. Of course, it comes back yesterday with the authentication sticker not only on the front, but they turned the album sideways and put the sticker vertical. Morons! I called right away and was told that the person who put the sticker on chooses which way they think the album looks best depending on the the angle of the signatures. What! Both signatures are signed at an angle, but look good either way. Problem is that the album looks stupid when displayed sideways with the bricks going up and down instead of across.

They claim they didn't see where I wrote the directions, and the post it note must have fallen off, of course it did! Here is their solution. Send it back with the shipping expense being on me both ways and they will remove the sticker, but it will leave a residue mark and may take off part of the album cover.

How can they be such idiots when it comes to something like this! I told the girl on the phone, if there was any question at all, they should have given me a call. Then I asked her, what if I had sent in an Eagles Hotel California album and the two signatures on there were at a sideways angle, would they turn the album sideways and put on the sticker? The genius tells me, yes, they would. It doesn't matter what the face of the album looks like, it matters how the signatures look, she says.

I cannot believe I even had that conversation with this person. I felt like I was explaining physics to the elementary school kids I teach!

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Permalink Reply by Steve on February 2, 2012 at 8:54pm

I received a call back today from Bryon Walters at PSA. He was very apologetic and steadfastly disagreed with what customer service told me. He said to send it back and they would correct the situation. Of course, there is no guarantee that the sticker will come off without issue, but I'm keeping my fingers crossed.

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Permalink Reply by Steve Cyrkin, Admin on February 2, 2012 at 9:07pm

Really glad to hear that, Steve.

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Permalink Reply by CEE GEE on February 3, 2012 at 4:51am

GREAT TO HERE THE GOOD NEWS STEVE....I JUST WOULD LIKE TO TELL YOU THAT I HAD A PARTICULAR PROBLEM WITH IN PERSON SIGNINGS WITH STEINER ON WHERE TO PUT THERE HOLOGRAM...BELIEVE IT OR NOT THIS HAPPENED 3 TIMES TO ME....INCLUDING 2 DAYS AGO...I GOT SOME COMMON CARDS SIGNED AND WHEN ASKED WHERE TO PUT THE STICKER I SIMPLY TELL THEM ON THE BACK...LIKE ANYWHERE ON THE BACK...THE GUY ALWAYS LOOKS AT THE CARD LONG AND HARD AS IF THIS IS SOMETHING REALLY HARD TO DO....SO I TELL HIM ANY WHERE ON THE BACK IS FINE...THE GUY STILL DOESN'T KNOW WHERE TO PUT IT...SO I JUST TELL HIM ON THE BOTTOM...AND ON 3 OCCASIONS THE GUY PUT THE DECAL ON THE BACK OF THE CARD AND WRAPS THE TIP OF DECAL AROUND THE BACK ONTO THE FRONT OF THE CARD....WHAT !!!! I COULD NOT BELIEVE IT...FIRST OFF I DON'T NEED THE AUTHENTICITY BECAUSE I JUST GOT IT SIGNED IP SO I KNOW ITS GOOD...SECONDLY THEY CHARGE 10 BUCKS TO CERT YOUR ITEM WHICH IS CLEARLY AUTHENTIC...AND THEN ON CARDS IN PARTICULAR THEY DON'T KNOW WHERE TO PUT THE DECAL...I WAS FORTUNATE TO BE ABLE TO PEEL THE STICKER OFF AND PUT IT ON THE BACK WEDNESDAY NIGHT...LIKE I SAID...JUST ON THE BACK...UNREAL....HOW HARD IS THIS ?!?!?!?!?! DON'T GET ME WRONG...I LOVE STEINER SPORTS...BUT WHY IS THIS SO HARD FOR THE COMPANY TO PLACE THERE STICKER...HE ACTUALLY ALMOST PUT THE HOLOGRAM ON THE FRONT OF MY FERGUSON JENKINS CARD...THANK GOOD I STOPPED HIM....ARE YOU KIDDING ME !!!!

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Permalink Reply by Barry S on February 3, 2012 at 8:02am

Chris that is hilarious! He must be related to the guy who put Steve's sticker on.

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Permalink Reply by Steve on February 3, 2012 at 7:32pm

Chris, Barry is right. They must be related.

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Permalink Reply by Steve Zarelli on February 3, 2012 at 7:34am

As long as the surface of the album is glossy, I suspect they will be able to remove the sticker with no damage.

Simply peel the sticker off, and then use a little Goo Gone on a cotton ball to remove the sticky residue. I've used this method to remove labels and price stickers from books and other items with a glossy surface with good outcomes. As long as the surface is not porous, the Goo Gone will clean right up with no staining.