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Jackasses come and go. We do our best to curtail them.
I have an idea that this same guy hounded me at one point, complaining about our exemplar files, and saying that all our exemplars should be originals and not copies. And other garbage but that one point was his big deal.
you don't have to be an autograph expert to agree that the only way to be 100% certain is to obtain it in person. But to each his own, some would rather travel, wait in line, hound celebs, and what we end up with is a very limited, but authentic collection. Others would prefer to study autograph styles of those that they want to own, and take the plunge. I have no issue either way. I find it interesting however, that a Bridget Bardot autograph not obtained in person, can be trusted, but no others can be. Seems a bit hypocritical. Anyway, I have a nice collection and obtained virtually zero in person.
I attend a decent number of concerts per year and get signed things at person at most of them. Obviously that'd be my preference, but I also realize that not everyone has the accessibility for that, nor does proximity mean you'll be able to get signed things) especially with bigger names). Also, there are some people who just don't like signing in person as much anymore (Florence, Billie, etc), so the store preorders sometimes offer opportunities that basically just aren't there anyway.
All that aside, if you take his statement at face value, the implication is that virtually all of this hobby is complete trash (and I'm not even talking about forgeries here). As I said, it was a particularly strange position to have for someone whose put as much into collecting as he (allegedly) had.