How frustrating,how do I go about this?

I managed to get Ex Chicago member Bill Champlin to send me a signed picture,unfortunately it turned up really mashed up in the post,but was a great Photo and sig.

Now I need to say what happened without it looking like I am after them to flog or something.

Tact I guess and maybe showing the damage?

Steve

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Permalink Reply by Dan Gregory on March 12, 2015 at 6:47pm

I've had this happen a few times. I usually send a hand written note thanking them for taking the time to sign and return the photo and take a photo of the ruined photo and explain what happened and that it is not their fault and include a new photo. 

To date each time I've received the new photo signed and returned and often they include an extra one of their own.

Permalink Reply by Steve on March 12, 2015 at 6:53pm

I don't have the return address Dan.

I think showing the photo and offering the postage cost is the way to go!

Permalink Reply by Mike Shepherd on March 13, 2015 at 5:45pm

I would leave it alone.

Permalink Reply by Steve on March 13, 2015 at 5:54pm

It's sorted a replacement is on it's way,can't ask for anymore what a really nice person. ;)

Permalink Reply by Mike Shepherd on March 13, 2015 at 6:10pm

That is good news Steve.

Permalink Reply by Steve on March 14, 2015 at 6:21am

Sure is Mike. :)

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