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Pat Metheny - "From This Place" CD/Vinyl - Signed Print

New Pat Metheny Album, "From This Place" Vinyl or CD with Signed Print......

https://www.nonesuch.com/albums/from-this-place

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Permalink Reply by David M on February 25, 2020 at 10:03am

Just got mine. In a plastic bag with no backing. Bent all to hell. Garbage.

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Permalink Reply by Steve on February 25, 2020 at 1:51pm

Same thing with mine..in plastic bag with no protective cardboard...sent message to customer service.....here is the reply.....

Please accept our sincere apologies for this error.

Could you please provide us with a photograph and we will investigate this?

We apologize for the inconvenience caused and look forward to hearing from you soon.

Kind regards,
Rebeca
Warner Music Customer Services

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Permalink Reply by David M on February 25, 2020 at 1:55pm

I contacted Nonesuch and haven't heard back. Could you post the link to who you contacted? Thanks!

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Permalink Reply by Steve on February 25, 2020 at 2:16pm

Here is the link: https://store.nonesuch.com/contacts

It was at the bottom of the invoice/receipt of purchase. Sent last night and had a reply by 9:30 am. this morning.

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Permalink Reply by David M on February 25, 2020 at 2:17pm

That's who I contacted but haven't heard back. Thanks!

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Permalink Reply by David M on February 25, 2020 at 2:37pm

Finally got the same reply you did and responded immediately with the above picture.

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Permalink Reply by David M on February 26, 2020 at 10:38am

Looks like they are going to fix it. Email I just received

Thank you for your email. We're very sorry for the troubles pertaining to your order and have issued a replacement shipment (Order #113400000060954). Please allow 7-10 business days once shipped for your item(s) to arrive.

Please note that you will receive an order confirmation for this replacement order which will contain pricing information for our accounting purposes only, you have not been charged for the replacement shipment.

Thank you for your patience and have a great day.

Sincerely,

Rebeca
Nonesuch Store - http://www.nonesuch.com/store