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Authenticity is Everything
Worst customer service from XP Autographs
Hi,
I'm not here to talk about the authenticity of autographs sold by XP Autographs (Xavier Pelletier). I'm not an expert, but from what I've read he is trustable for authenticity. However, once you get into a problem with a transaction, he'll do anything to make you feel guilty in a very arrogant way. Here's my story of my latest and last transaction with that seller.
There was a sale on XP's website and I decided it was a good time to buy some more autographs from him. I review the inventory, keeping note of the items I'm interested in. Then I add them in my cart and enter the coupon code. The total is calculated and the shipping shows as free. Great! I complete the order, but then I realize that somehow I forgot one item. As I'm an usual customer, I trust him enough to make a new order for that single photo, pay the shipping fee and add a note to ask Xavier to combine with my previous order and refund me the shipping fee that I shouldn't have paid if I had put that photo in my first order.
Now, when Xavier shipped my order, he just sends me an email saying his website had a problem and calculated the free shipping based on the total amount before reduction. He says he can't refund me the shipping since I should have paid it anyways in the first order. The package is already shipped, so I have no option offered. As a customer (and a returning one that is), I expect a better attitude from a seller. Apparently it's not Xavier's way of doing business. For his other customers who made a single order, he had the guts to ask them another payment for the shipping fee, not assuming his error. Of course he asked them before shipping the items. so they had the opportunity to either cancel their order or maybe buy additional ones if their total was like me near the amount on which shipping is free.
We exchanged many emails, he's always been arrogant and accusing me over and over again of consciously taking advantage of the error on his website. It takes some guts to talk to your customers that way! I've never seen that before. When I told him I could've bought an additional photo to get to the free shipping amount if he had given me the opportunity, he offered me a deal. Of course, after his many arrogant emails, I'm not interested in dealing with him ever again. He was laughing at me because I was fighting over only 10 euros. I told him it was a matter of principles. He told me I didn't have principle since I was trying to fool him! What??? OK then, I'm going to fight for those 10 euros through Paypal... on a question of principles!
Tags: XP Autographs, Xavier Pelletier
Replies to This Discussion
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Permalink Reply by XAVIER PELLETIER on
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I'm not sure this is the point here but yes I obtained them in person...
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Permalink Reply by BallroomDays67 on
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Well if you're selling TTM signatures as having been signed in person, then the title shouldn't be changed. I don't believe you are doing so in this case, but others disagree.
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Last time in Nice 2005, when he signed ip
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Lol ! This is a never ending story !
There was a topic about this from 3 years ago, about 85 pages, please enjoy them... People were talking about my autographs being fakes, good, ttm, in person.... If I say I get them i person I get them in person... There is more than 20000 autographs on my website and I probably sold more than 10000 in my life. Why would just those 2 JJL obtained by mail ?
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Believe me, I'm familiar with those discussions. I got more enjoyment from getting my wisdom teeth pulled.
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Permalink Reply by kingdiamond70 on
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The change of title was because my post concerned the bad customer service, not the authenticity of the autographs. But it looks like even changing the title hasn't avoid the discussion to go in that direction!
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Merci Patrick for the publicity!
Don't worry you can keep all the stuff you bought from me they are all 100% authentics and obtained in person ! And I'm sure you know it !!!
Kiss
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Permalink Reply by KatoTheMaster on
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If Xavier said he got this in-person, then he got it in-person that is what he does gets all his items in-person that is why he is highly regarded around the world. I don't know JLL signature but I stand by what Xavier sales he is one of a few that I buy from that I fully trust and I know others that would say the same.
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Yes it's crazy ! Have fun and laugh and re-open the cold case !
I won't play with you guys I have said what I had to say with my JJL autographs so you just have to find my words in the original topic I stop with answering questions with my IN PERSON jerry lee lewis autographs !
Good luck
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