For the last 15 years or I've I have loved Upper Deck and thought they were the best autograph company in the game. They had to be didn't they? All their items are signed in person. They have a 5 step gaurentee.
Growing up I purchased a lot of photos by them ( I had to have the real thing and photos were all I could afford). As a huge Michael Jordan fan I needed some of his items but it took me a very long time to get any.
As I got older and earned more money I started building my collection. 1st a photo, then a baseball, then finally the Ultimate a jersey!!!
These were Upper Deck items I thought. They are proven to be the real thing no doubt for life.
A few months ago I was admiring my collection and for interest sake started entering the numbers in the verification on their site. For 95% of my items the number didn't exist on their system. A message flashed up.
"Upper Deck may not have items on their data base that were signed before 2002"
Oh well I thought. No drama. I have the item and the Coa in front of me. It's Upper Deck I'm safe.
I purchased another Jersey, this one limited to 25. Maybe I should sell my other one now, I don't need to be greedy.
For the life of me I couldn't find the Coa. That's ok I thought. I've seen other items for sale before with a replacement, and the replacement looks better then the original so that's ok.
I enter the number on Upper Deck. I get the same message "Items signed before 2002 will not be on the data base. Contact us to register.
So no worries I contact them.
I get an email back asking me what the item is?
I'm thinking, shouldn't they know what the item is?
I tell them the item, its a jersey signed by Jordan.
I get a reply
" This item is not in our data base so we cannot comment on it.
I start to get heated up and send them photos. Look this is your hologram, look at the auto.
I get another reply saying the same thing.
"This item is not in our data base so we cannot comment."
I now get more angry, I tell them I have brought their items for 15 years. I have spent thousands of dollers. This is your item, how can you not comment.
I receive the same message back from them.
I am totally now disgusted in them and am too scared to bother entering or registering my other items.
How can they sell thousands of MJ autos and not be able to comment?
They say their system is unfraudable. 5 step gaurentee. What about this item? They can not comment? I paid $1000 for this. They say their holograms are tamper proof so the holo isn't fake.
If its not in their data base because its too old does that mean every other auto from the same time this applys to?
At signings are the holos in order? The item number before or after mine, was that from a Jordan signing?
Don't they have experts that have seen Jordan sign thousands of times that could verify the autograph?
This all sounds so strange to me and I cannot believe they have just left a long time customer out to dry like this.
You say your items are real, you say cannot be forged. You then don't stand up for your product and just say "we cannot comment because its not in our system.
What if a regular dealer did that?
I'm totally disgusted by them. Their items sell for double/triple the amount of any similar items, based in their promise and gaurentee. Then they do this??
What do you guys think about this?
Has it happened to anyone else?