I received only half of my order of these Andrew Lloyd Webber signed Symphonic Suites and have 2 emails in to Decca over the past three weeks. I have yet to hear anything back other than the automated response. If I still hear nothing over the next couple of days, I will email them a third time Wednesday before starting down the path of contacting my credit card company.
It took nearly a month, but Decca finally refunded me now for the missing Andrew Lloyd Webber signed CDs because they had no more to correct their shipping error.
I did not hear back from them regarding the missing autograph. So rather than waste any more time on this I threw the entire package in the trash. What a joke.