Replies to This Discussion

Permalink Reply by Natalie Movi on May 26, 2014 at 3:11pm

I don't have any experience, but do your own research, compare to other well know online, you should be fine.

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Permalink Reply by David A. on May 28, 2014 at 5:52pm

No

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Permalink Reply by AmberLynn on May 28, 2014 at 5:53pm

It's ok I bought it and it looks legit he seems trustworthy.

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Permalink Reply by Rich Costa on December 3, 2014 at 8:53am

I bought several items from graphstars on ebay and all seemed to be reprints. Some looked like forgeries and I have decided not to deal with this seller. I ask the seller a question and don't receive a response back in a timely manner. Avoid this seller!!

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Permalink Reply by Thomas Brooks on December 9, 2014 at 12:25am

Hello, my name is Thomas Brooks. I am president and CEO of GraphStars as well as GraphStarsInc. I generally do not get involved in chat rooms however I feel after reading Rich Costa's(who knows absolutely nothing about me) comments it was necessary. I have been in the memorabilia business for over 10 years. Every single autograph I sell has been obtained in front of me personally. I spend countless hours obtaining, listing, and dealing with customers every single day. I take this business very serious. When someone is buying a piece of paper(the photo) with ink(sharpie/autograph) your reputation and professionalism are what carries you. I would like to say that I appreciate what AmberLynn has said. If you look at my feedback I ship every single order in less than 24 hours from payment and respond(to all realistic emails and questions as I get messages asking about things that have absolutely nothing to do with an item) within 15-20 minutes of receiving them. I hold my self to the highest standard and will provide 100% refunds if for ANY reason a customer is not satisfied. I also include a guarantee that every item I sell will pass any third party authentication process with flying colors. I understand the authentication process is simply an opinion however with my experience they are generally accurate and I am willing to stand behind that to allow my customers to feel that much more comfortable. I understand that the customer is the reason I am able to do what I love and I would do whatever is needed to obtain their complete trust and satisfaction. If you have actual facts Rich Costa you are more than welcome to take me to court as doing what you said is not ethical nor legal. I am a respectable person that believes doing what is right will take you so much further in everything you choose to do. However you do not know what you are saying as the statements you have decided to make are 100% false. I stand behind everything I do, say, and sell. AmberLynn I am happy to provide and information on any item you have purchased or are looking for. I am an open book with absolutely 0 to hide. Thank you both for your time. 

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Permalink Reply by Rick Meyer on December 9, 2014 at 7:51am

You personally obtained the Audrey Hepburn signature you are selling?

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Permalink Reply by Steve Cyrkin, Admin on December 9, 2014 at 12:35am

Rich,

Why don't you post the images of what you bought from GraphStars and your receipts? That'll help clear things up really quickly.

Thanks,

Steve

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Permalink Reply by Thomas Brooks on December 9, 2014 at 8:41am

The reason I do not normally do these chat rooms has been shown in the way Rich has replied. It is more than obvious I did not obtain the "Audrey Hepburn" signed photo which is why I had it pre authenticated by one of the leading authenticators in the business and a full letter which has been signed and stamped by a notary republic is included. Other wise no I would not be selling it. I stand behind every single thing I sell Rich. I am not sure when you have purchased from me however I never received any contact about it from you. If you are unhappy with any thing you have purchased as stated I would be more than happy to provide information on the items(s) and or provide a full refund. Please contact me with any and all issues you are concerned with as the last thing I want is an unsatisfied customer. Other than that I feel the comments are not valid. As stated before I have 0 to hide and stand behind every single item/thing I do. Thus allowing gossip and untrue information to be proven incorrectly very quickly. Thank you again for all of your time Steve, AmberLynn, and Rich. Take care

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Permalink Reply by Rick Meyer on December 9, 2014 at 9:09am

Thomas, thank for the reply but it is not "more than obvious" that you did not get the Audrey Hepburn signature personally since in your previous reply you stated, "every single autograph I sell has been obtained in front of me personally".  "Every single" means 100% to me.

Your claims are not exactly true statements either. Might want to check out the claims you are making before you accuse others of making false statements.

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Permalink Reply by Thomas Brooks on December 9, 2014 at 9:26am

My main priority is the customers complete satisfaction. If you in fact purchase items previously from GraphStars I would be happy to provide a full refund and or any and all info on the items. Other than that am I able to assist you with anything else Rich?

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Permalink Reply by Rick Meyer on December 9, 2014 at 9:33am

I'm not Rich. That is a different guy. 

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Permalink Reply by Thomas Brooks on December 9, 2014 at 9:47am

You are correct. I apologize. I will say what I said before. I stand behind every single item I sell. If not obtained personally a third party authentication process will be used and is stated in the auction. The fact is when buying from GraphStars the customer has absolutely nothing to worry about. Their item is always guaranteed as well as their satisfaction. I do not believe much more can be offered. ?

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