Replies to This Discussion

Permalink Reply by Paul Baker on September 2, 2012 at 7:01am

Hey Dylan / Jonathon

I have looked into some options we may have, and one worth pursuing is to put in a claim with your credit card provider, they will probably accept the PSA and Global opinions and are then able to retrieve the funds on your behalf as we are insured against fraud. I will put in a claim with my Westpac Mastercard and see what they say.

• ▶ Reply

Permalink Reply by Dylan McCabe on September 2, 2012 at 11:41pm

well i have already got my refund for the guitar but am going to have psa and global have a look at all my other items i got from them and then that option may be the best way to go

• ▶ Reply

Permalink Reply by melissa o'rourke on September 6, 2012 at 11:02pm

I have found myself here after recieving a message on ebay from a member telling me that my Rolling stones guitar i am selling is probably not real if it came from grays.... My C.O.A is from angel framing they have 3 shops across nsw and i purchased this from an insolvency lot sale at Grays It was not from the 2 mentioned companies above and i did phone the c.o.a in person and question her deeply before purchase, i was convinced this was real...can u help me plz i don't know where to start or end , it cost me some decent dolars :(

• ▶ Reply

Permalink Reply by Steve Cyrkin, Admin on September 6, 2012 at 11:28pm

Hi Melissa, can you please upload images of your guitar?

• ▶ Reply

Permalink Reply by melissa o'rourke on September 7, 2012 at 1:20am

done!! and thankyou

• ▶ Reply

Permalink Reply by melissa o'rourke on September 7, 2012 at 1:19am

hope this helps :( i am so nervous

• ▶ Reply

Permalink Reply by Paul Baker on September 7, 2012 at 6:17am

Thanks for the response Melissa, dont be nervous or embarrased, a few of us have been done, but we intend to build a group to take em on. I would suggest you make approaches to Grays to get a refund or your credit card bank for fraudulent item insurance, I would not hold your breath but the approaches need to be made to build the case... we do have responses that say you need the artist to deny the authenticity before they will review the case, but others have had their money refunded when going directly to the company (Coolworld have, don't hold your breath with Musiclegends).

In the end, we are trying to stop this fraud, as it is designed to be hit and miss, and make us go through a long drawn out process.. but some people will never realise their items are fake or just give up, and this is how they are ripping off millions from people like us... and there are plenty of us.

Now there is 5 of us, and building... and we can contact each other... steady as she goes.

• ▶ Reply

Permalink Reply by melissa o'rourke on September 7, 2012 at 2:27pm

I am never going to get my money back :( how do i prove it's fake to Grays?? the CoA was from angel Framing not coolworld or musiclegends this might be there first complaint about this company, Does anybody know of a genuine appraiser in Australia that maybe i could get to look at my guitar and deem it fake so i have a leg to stantd on... I now have to remove the sale off ebay and thank god no-one purchased it from me :( i would feel horrible. I won't give up fighting this as it is cruel and low to take advantage of someone like that...I feel stupid and i am really sad about this... I am ringing Grays today and consumer affairs on monday should i call the fraud squad in melbourne too?? my reciept is less than 30days old so fingers crossed that helps with a refund but after reading there refund policy i doubt it... would anyone like me to upload pic of latest COA i recieved ?? Oh and they called themselves linda & geoff pffft

• ▶ Reply

Permalink Reply by Paul Baker on September 7, 2012 at 8:44pm

Possibly a new company due to previous reputations?  but it may be worth having a quick opinion from a reputable authenticator, should cost less than $10.00, but it is only an opinion, not a forensic examination... a pic of the new certificate would be helpful

I have put a report in with the ACCC scamwatch website listed below.

https://www.scamwatch.gov.au/content/index.phtml/tag/reportascam/

it will help if you could do the same.

• ▶ Reply

Permalink Reply by melissa o'rourke on September 7, 2012 at 9:03pm

• ▶ Reply

Permalink Reply by melissa o'rourke on September 7, 2012 at 9:09pm

i had a quick look on the link provided but i am not the best with writting exactly what i want to say so i am actually going to phone them monday  and report this, i am also calling cosumer affairs on Grays and if no luck i will contact my creditcard company.... if you look at the certificate you will see a mobile number..i have rang it and they answered all my question but feel free to call them and try trip them up.. i also documented the time and date they called me back on my home number...hopefully throught the phone company i can get a rough location or even a different phone number, all the proof in the world probably won't help but i am gathering as we speak

• ▶ Reply

Permalink Reply by melissa o'rourke on September 7, 2012 at 2:30pm

I feel really sorry for the person who purchased the John Lennon signed guitar from the same austion lot.... it went for thousands :(

• ▶ Reply

• ‹ Previous
• 1
• 2
• 3
• 4
• 5
• Next ›
• Page