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JSA CUSTOMER SERVICE : WHAT A JOKE !

Hi Everyone,
I thought I would share this story with you all. In my collection I have a flag from the 2000 USPGA championships that has been signed by 17 champions and has been to JSA for examination and authentication. On Dec 4th 2013 I informed JSA that there was an error on the letter they issued in which they state the flag is signed by just 16 champions.

It's a full letter so a photo of the flag showing all 17 signatures is there on the letter itself.

Even though JSA had carried out the authentication they came back and still required further, detailed scans of the flag and letter. No admission of mistake.

After numerous e mails, that received no reply from the company, here we are SIX WEEKS later and only now are they admitting the mistake.

Now, wait for it, they will not issue a replacement (and correct) letter unless I pay to return their erroneous letter FIRST or pay a $25 re-print fee!
They want ME to pay to correct THEIR mistake and they write, and I quote :

"I am sorry sir but that is our policy"

How surreal, unfair and illegal is that?

Happy New Year to everyone and all best wishes for 2014 and successful collecting.

David

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Permalink Reply by David Wright on February 3, 2014 at 6:55pm

Mate, to be fair I could have just put the letter in an envelope and sent it normal mail and that would have been $6.50 but would have left me with no proof of sending and so, NZ Post being what they are, I had to make a decision and went with the more expensive option. I am just outting this whole affair down to experience and another example of how NOT to deal with your customers. Still, let's really look on the bright side, now I've got the correct letter to go with a lovely flag :) cheers, David