"What does what is going on in the world right now have to do with anything, with all due respect? We’re not talking about a Covid-delay.
When would be the proper time to complain? Or is Newbury so totally awesome that they are immune…"
"I have to agree with you. I would say Newbury is the best at what they do. I have been buying autographed CDs from them for over 10 years best guess. I know I have the last 4 Clutch cd's from them. They have fixed every problem I have ever had.…"
"I get the frustration. But Newbury does preorders all the time without physical inventory yet in stock, so that in itself isn't a departure from a common practice. These inventory numbers are based on the amount they're expecting to get…"
"I get what you’re saying, but Newbury didnt have to restock without physical product.
Newbury didnt have to charge my credit card on the day of purchase, knowing they didnt have the stock.
Katie also didnt have to overpromise or undeliver -…"
"Probably worth considering that this is more product for any one artist than Newbury typically deals with. Usually their communication is quite good - better than just about any artist merch store, that's for sure. Katy obviously didn't…"