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Bob Dylan via Simon & Schuster anyone brave enough ?

They insist hand signed ….

https://www.simonandschuster.com/p/philosophy-of-modern-song-signed...

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Permalink Reply by NashVegas615 on November 18, 2022 at 4:12pm

My Premiere order was just cancelled and refunded via a PayPal dispute. The facts are on our side

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Permalink Reply by Tom B on November 18, 2022 at 4:19pm

Fantastic! When did you first contact them? They've been stringing me along all afternoon,

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Permalink Reply by NashVegas615 on November 18, 2022 at 4:22pm

I emailed earlier today when the first copies started showing up on here. I got no response, so I emailed Duane Ward, the CEO and politely shared what we know is going on here. He didn’t respond super quickly, so I started a PayPal dispute and shared my correspondence. Soon after, Ward responded that he was looking into it, then all of the sudden my PayPal dispute was settled.

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Permalink Reply by Nichole on November 18, 2022 at 4:14pm

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Permalink Reply by 5816nick on November 18, 2022 at 4:21pm

I had a reply from Duane Ward from Premiere, he said he has had 2 emails and will be looking into this and if his team cannot validate the signatures then refunds will be issued - so come on guys bombard him with e mails and photos !

I emailed him 80 minutes ago and he replied 35 minutes ago - it seems he is taking this seriously !

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Permalink Reply by Tom B on November 18, 2022 at 4:55pm

Could you please share his email address?
I’ve had no luck with their regular customer service.

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Permalink Reply by NashVegas615 on November 18, 2022 at 5:15pm

Sure, I posted earlier but I know it has been fast and furious today on here.

duane@premierecollectibles.com

My approach was polite (S&S is defrauding him too) and he seemed sincere in his desire to help.

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Permalink Reply by Tom B on November 18, 2022 at 5:17pm

Thank you. I’m going with the same polite approach.

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Permalink Reply by Jason H on November 18, 2022 at 6:38pm

Fast and furious is an understatement for me. Thank you for posting this email. Ive had an emergency to deal with over the last 4 hours and have still been trying to keep up with this thread but its impossible to read every post as they were coming in. Ive sent a bunch of emails out earlier and have not received one reply from anyone. Im still also waiting for premiere to deny my initial cancel request. Just sent an email to Duane to try and escalate it. Its a big help having his email posted and ready to use.

You all have done an awesome job keeping on top of everything and am very proud of our little community today. Things have calmed down for me and I'm about to head back to gathering more photos and put something together as soon as my daughter falls asleep.

What a day....