Replies to This Discussion

Permalink Reply by Lisbon on March 8, 2022 at 5:26am

People need to get on twitter and call Waterstones out. The more tweets and social media posts on this the better. At the moment it’s pretty quiet.

• ▶ Reply

Permalink Reply by Thom Joseph on March 8, 2022 at 5:56am

I’ll be joining the chorus of those emailing Chronicle. I encourage others to do the same. This is unacceptable at that price point. 

• ▶ Reply

Permalink Reply by Matt M. on March 8, 2022 at 6:14am

Agreed and thanks for joining. Totally unacceptable, I’m furious…

Had no idea when I started following this thread out of curiosity that my Songteller would be brought into question by the end of it…crazy. 

• ▶ Reply

Permalink Reply by Mikex on March 8, 2022 at 6:02am

This is for UK residents.

Firstly email the seller outlying your concerns and ask for a refund. And tell them if you don't get a refund, you will contact trading standards. It's easy to do on the trading standards website. I guarantee you will get your money back.

I did this when a Ed signed cd was offered with an art card and they said the art card was a mistake. I got my art cards and an apology. I knew I would. Warner Bros was a non contest. Waterstones would be no problem whatsoever. I would get my money back, an apology and a gift voucher. So don't worry, just follow my instructions and you will get your money back.

PS: if you contact trading standards get as much evidence as possible supporting you case.

• ▶ Reply

Permalink Reply by Brian on March 8, 2022 at 6:19am

Everyone please post on chronicle books social media that you’ve discovered the books are autopen. Specifically post on chronicle books latest Instagram post if you can and tag Dolly. It will only take you 30 seconds to do it and if enough of us do it will apply a lot of pressure for them to refund. Thanks 

• ▶ Reply

Permalink Reply by Mikex on March 8, 2022 at 6:30am

If you're in the UK there is no need for pressure. 

If you purchase goods online from a business, you can return them for any reason. You don't even need to apply any pressure. You just need to be aware of your rights. In the UK you are fully protected and a refund is your right. 

• ▶ Reply

Permalink Reply by itf on March 8, 2022 at 6:32am

Yes both WHS and Waterstones will be fine with returns. And under the distance selling regulations they have to anyway.

• ▶ Reply

Permalink Reply by Mikex on March 8, 2022 at 6:39am

I would certainly want my postage refunded and I would also ask for a gift voucher for the inconvenience caused.

• ▶ Reply

Permalink Reply by Brian on March 8, 2022 at 7:27am

Great! If anyone else can find 30 seconds of free time today to post on Chronicles latest Instagram post that would be great. Even if you’re in the UK and know you’ll be refunded it would help the autograph collecting community if you’d post . 

• ▶ Reply

Permalink Reply by Thom Joseph on March 8, 2022 at 6:36am

I just posted on Chronicles Instagram Brian. 

• ▶ Reply

Permalink Reply by Mikex on March 8, 2022 at 6:55am

If you purchased it from Waterstones or WHS in the UK. Just take it to one of their stores for a refund.

• ▶ Reply

Permalink Reply by Kate on March 8, 2022 at 7:00am

• ▶ Reply

• ‹ Previous
• 1
• …
• 16
• 17
• 18
• 19
• 20
• …
• 45
• Next ›
• Page