I had a bad experience with this company. they don’t respond to emails.
In my case, I actually set my alarm to hopefully get a low number. (uk is 5 hours a head), and refreshed my browser until the presale opened. I paid 500 bucks. I wrote them a note explaining that 500 is a lot for me, and asked if they could give me an indication of where I was in line (I waited 2 weeks to send first note.) long story short, wrote 4 notes no responses. I figure, snootie, but, they don’t owe me anything.
Then, they missed the mail date.
I posted a bad review after I wrote a note and suddenly, they could reply to emails.
It took 48 hours, but, I got 480 back. I figure conversion rate change or hidden service fee, but, I lost ~15 bucks.
They took down my review because I said they were fraudsters, they technically returned my money.
I don’t believe they would have though. One thing is for sure,
I was never going to get what I paid 500 bucks for.