"Phaidon emailed me yesterday saying they couldn't get the signed books or oversold and are sending an unsigned one and giving me a $20 coupon on a future order. they should have just cancelled in full."
"Strange. It allows me to add the book to my cart and go to the checkout page. I didn’t progress any further than that because I already own a copy and don’t need a second.
Maybe it’s a territorial thing? Are you…"
"This is why I keep a list of outstanding orders in the Notes app of my iPhone, as well as never deleting anything other than spam from my emails. My short-term memory isn’t getting any better now that I’m over 50.
Just to be…"
"Thanks for the info, that's good to hear... well not that you didn't get a response, but that I'm not losing my mind trying to find an email that wasn't there. Lol. I'll just email them directly and hope for a response. "
"IIRC, I never received a proper confirmation email from Phaidon. Aside from the PayPal confirmation email, all I received was this generic customer services email, promising that someone would get back to me within three days (which they…"
"I had planned to contact them and get a replacement, but for some reason can't find the order email for the life of me. I've searched my emails for the words I thought would be in the order email but can't seem to find it. Maybe…"
"Oh, what a shame about the damage. Sorry to hear that.
Phaidon still shows the signed edition as being available to purchase via their own website. If I were you, I’d be contacting them for a replacement.
Like you, I was…"
"Got mine today, it got damaged some in shipping, the mailer got ripped open and retaped... but it's a very nice book. Signature in mine is similar, small but clean looking signature. Really nice book though, i was impressed."
"Yes, mine arrived in perfect condition, in thick, wraparound card packaging, similar to that used by Blackwell’s. It was delivered by the DPD courier service.
Not sure where you’re based, but I’m in the U.K., so YMMV."
"How was it packaged for shipping?
Yours looks like it arrived in great shape. Was that luck or did they property wrap it?
I am always apprehensive about ordering books by mail..."