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Permalink Reply by Brian on April 7, 2020 at 3:17pm

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Hi,

Thanks for contacting the Sony Music Store.

We  have been assured they were hand signed. you may return the product for a refund on delivery.

If you have any further questions, please feel free to contact us at any time.

 

Mike

Sony Music Store Customer Service

From: Brian.Krempa@stonybrookmedicine.edu
Sent: Fri Apr 03 2020 09:37:30 GMT-0400 (Eastern Daylight Time)
To: sonymusic@musictoday.com
Subject: RE: Your Ozzy Osbourne Music order has shipped! (88932712)

Hi! Did Ozzy autograph these? Someobody told me that the ones they received are autopenned. If so then I do not want the 4 I ordered. They are worthless then. Please confirm. Thanks! Brian Krempa

 

From: Ozzy Osbourne Music a href="mailto:sonymusic@musictoday.com">sonymusic@musictoday.com>
Sent: Thursday, April 02, 2020 6:53 PM
To: Krempa, Brian a href="mailto:Brian.Krempa@stonybrook.edu">Brian.Krempa@stonybrook.edu>
Subject: Your Ozzy Osbourne Music order has shipped! (88932712)

 

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.

Dear BRIAN, Your order is on its way! The following items have shipped and will be delivered to you soon. Item Name Sku Qty Ordinary Man Deluxe Softpack CD Y4CDOZ023 2 Ordinary Man Autographed CD Booklet Y4AMOZ006 2 Track your package here: https://webtrack.dhlglobalmail.com/?trackingnumber=9274890210316723... It may take up to 24 hours for tracking information to populate. Don't see an item you ordered? Please note that some items from your order may ship separately. Thank you, Ozzy Osbourne Music store Questions? Please reply to this email with any questions or concerns. This email was sent from 5391 Three Notched Road, Crozet, VA 22932.

This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by e-mail and destroy all copies of the original.

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Permalink Reply by Dani on April 7, 2020 at 4:07pm

I got the same exact email and I sent them proof so obviously they don’t care. I have opened a claim as I’m from the U.K. so I would lose money if I send them back as they also have a restocking fee on top.

People should be bombarding twitter and Ozzy’s media pages to get the word out there as it’s fraud plan and simple. 

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Permalink Reply by Steve on April 7, 2020 at 7:25pm

You know they cannot hold you to a restocking fee if you paid with a credit card.  They use that to detour returns.  They have to reimburse you in full including your original shipping amount.

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Permalink Reply by Brian on April 8, 2020 at 7:21pm

u think we could start a petition and get a lawsuit against them . it’s fraud if you ask me and link it to ozzy since it’s him who’s allowing this to scam people ??? thoughts??

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Permalink Reply by Brian on April 8, 2020 at 7:39pm

well maybe we get the petition signed by everyone and circle it out to attorneys to see if someone will take it on? ozzy has money to sue lol

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Permalink Reply by Brian on April 8, 2020 at 7:49pm

great point buddy!!

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Permalink Reply by John D. on April 8, 2020 at 8:42pm

I’m not an attorney...  with that said, if you want to hold the retailer (i.e. Sony/Ozzy) responsible, turn this matter over to your county or state attorneys office.  If they believe there is misleading advertising or mail fraud (both of which have occurred here), they will pursue it on the government’s dime and hold that retailer accountable for this transaction or any future business they may transact in your state.  No one here will make any money by taking this route, but it might help to cleanup this problem in the industry.

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Permalink Reply by DB Magic on April 9, 2020 at 11:32am

I was advised by PayPal to file a fraud complaint this way. If enough people do it, they’ll investigate the Osbournes and MusicToday through an FBI investigation. 
https://www.ic3.gov/default.aspx

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