Replies to This Discussion

Permalink Reply by CM78 on November 3, 2023 at 6:46pm

I don't have much reach, but I'm trying to roast TalkShopLive and Ingram on X/Twitter and Instagram. I've also submitted a ticket to TalkShopLive.

The last time I had a problem with an order sold by TSL and fulfilled by Ingram, it was also royally destroyed due to poor care. TSL refused to do anything to help.

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Permalink Reply by Darren F on November 3, 2023 at 6:55pm

I think the thing that disappoints me the most is the person fronting Ingram is so passionate about music, i thought he would understand how important these purchases are to us. I'm so incredibly grateful that they're offering these great products but the poor service is tarnishing the whole experience.

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Permalink Reply by REM on November 4, 2023 at 3:16pm

My Fragle package came. Same as the others. 

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Permalink Reply by CM78 on November 4, 2023 at 3:49pm

Yours is more wrecked than mine. I wonder if they sat on the "fragle" packages while driving them to USPS? 

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Permalink Reply by damageinc777 on November 4, 2023 at 7:26pm

It just doesn't surprise me. They are a 'push the product' company that doesn't care once they have your money. They have proven it over and over. Mine is on the way and I am already dreading it. I can tell by the way they are packaged it is pretty impossible to get one that isn't messed up. For what they charge in postage it is obvious they are profiting and they could have easily tubed this and sent two separate packages or got the right sized box to put them together. Rolled up inside with a rubberband.  And they still could have made a little $.

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Permalink Reply by Jason H on November 4, 2023 at 7:56pm

I bought some as well. If someone needs a temporary job, they may be hiring soon to handle email responses. Just don't expect to be paid much because they seem greedy

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Permalink Reply by John Caulfield on November 5, 2023 at 12:10pm

You are correct . There shipping charges are very high and I think we have all figured out there making extra bucks with there shipping charges but for gods sake at least package the items well so they do not get destroyed unreal 

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Permalink Reply by Allginger on November 5, 2023 at 2:38am

TSL should be on the naughty list like Banquet

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Permalink Reply by CM78 on November 15, 2023 at 9:39am

TSL, via the distributor, offered a 35% discount today since the poster was damaged.  I told them this was unacceptable since the poster was the reason I bought the item. They are now supposed to send me a prepaid label to return for a 100% refund. 

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Permalink Reply by Dobby Doberson on November 15, 2023 at 10:57am

I'm very reluctant to buy from TSL... I also received the 35% off of a completely useless poster...

They couldn't possibly think that shipping a poster in a flattened box would be sufficient...

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Permalink Reply by CM78 on December 1, 2023 at 4:01am

After several emails, and after a threat of filing a complaint with PayPal, I finally received the prepaid label and received a 100% refund. I know that you cannot use PayPal on TSL, but if you use Google Pay (and with PayPal set as your funding source), I have learned you can file a claim. Thankfully, they finally did the right thing. 

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Permalink Reply by DPsCactus12 on November 15, 2023 at 11:21am

I bought during the live show, mine hasn't shipped or updated or anything. I think it was the next day or so when everyone started getting their mangled ones on pre-orders and then Ingram disappeared from the site. Don't know if I'll ever see the one I purchased. FWIW when I got the flogging molly poster/cd it was also packed horrible where the poster was bent up from the cd being loose in a huge LP mailer. issues with who ever is doing the shipping on oversized items.

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