Replies to This Discussion

Permalink Reply by Rabell on October 6, 2026 at 10:19pm

Till now, that is not the case. They answered "We’re in close contact with the publisher on this and will have an update and resolution soon. We’re very sorry for the issue here." And they send the books open, so that wont be a problem, too. 

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Permalink Reply by Findbooks on October 7, 2026 at 7:12am

I've just had a very apologetic message from Resident advising that they will have an update and resolution soon. Also "feel free to refuse the delivery".

Of course, if I refuse the delivery and the resolution is a full refund and you get to keep the books for free....then I am doubly abused.

I guess I have a few days before they are returned to sender so I will wait a day or two.

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Permalink Reply by Rabell on October 7, 2026 at 12:52am

My books came from Resident in UK and are autopen

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Permalink Reply by REM on October 7, 2026 at 7:35am

I ordered from Coles and they haven’t responded to my email yet. 

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Permalink Reply by Findbooks on October 7, 2026 at 7:49am

Resident are possibly the biggest of the suppliers of this title in which case other suppliers may be playing a wait and see game. Rude of them not to acknowledge your mail, though.

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Permalink Reply by CM1978 on October 7, 2026 at 7:09pm

Mine for comparison. Received from Resident.

IMG_8459.jpeg

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Permalink Reply by AustinCollector 3 hours ago

Resident Music has really pulled a fast one to defraud customers on these books.  A rep named “Phoebe” is now stonewalling my requests for a refund/return. I’m initiating a fraud claim with my bank. There’s plenty of documentation. 

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