Tags: Flash, Grandmaster

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Till now, that is not the case. They answered "We’re in close contact with the publisher on this and will have an update and resolution soon. We’re very sorry for the issue here." And they send the books open, so that wont be a problem, too. 

I've just had a very apologetic message from Resident advising that they will have an update and resolution soon. Also "feel free to refuse the delivery".

Of course, if I refuse the delivery and the resolution is a full refund and you get to keep the books for free....then I am doubly abused.

I guess I have a few days before they are returned to sender so I will wait a day or two.

My books came from Resident in UK and are autopen

I ordered from Coles and they haven’t responded to my email yet. 

Resident are possibly the biggest of the suppliers of this title in which case other suppliers may be playing a wait and see game. Rude of them not to acknowledge your mail, though.

Mine for comparison. Received from Resident.

IMG_8459.jpeg

Resident Music has really pulled a fast one to defraud customers on these books.  A rep named “Phoebe” is now stonewalling my requests for a refund/return. I’m initiating a fraud claim with my bank. There’s plenty of documentation. 

I received an email from Resident today offering either a replacement book plate (this one should be real) or a refund. I chose the bookplate. Hopefully, GMF makes this right. They said he was in the UK this week, so hopefully threes will be good.

I got the same message and I too chose the new bookplate. Glad now that I collected the package from the post office on the last day before return.

I didnt get an email from Resident. Ill send them an email to see what they can hopefully do 

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