Replies to This Discussion

Permalink Reply by damageinc777 on November 30, 2020 at 9:47am

I am tired of it. This was their latest email to me. Probably because of the attempted paypal claim:

Hi there,

Thanks for contacting us! Unfortunately, a production delay has affected  your order and we do not currently have an expected time-frame for when this will ship. We truly apologize for any inconvenience this may cause. As soon as we receive an update regarding your order, we'll be back in touch with you.

In the meantime, if you'd prefer to cancel either the delayed item from your order or your full order for a refund, please let us know and we can assist you further. Refunds can take 3-10 business days to appear on your account and will be returned to the payment method used at checkout. Additionally, please note that if your order contains a digital product, once the digital portion of your order is available to download it cannot be refunded, as all digital sales are final.

Feel free to contact us with any additional questions or concerns!

Thank you for your patience and support,
Support + uMusic Customer Care

and my response to them because as far as I am concerned I am done with anything to do with them:

I didn't download the digital portion so there will be no deducting of it. So send the s*** I ordered already. Quit blaming Covid because it had absolutely nothing to do with it. The rest of the world has caught up already, no reason you haven't or you would be out of business. Over the last year I had ordered something UMG based 3 times and all three have been f***** up and based on lies with the same exact response to everyone one of them. During the same time period I had ordered probably 50 other things from other music companies. All of them were fulfilled with very little, if any delay, all were correct, and no one lied to my face except your company. And they didn't threaten to charge me for some b******* that was on their end. If they made a mistake rather than give lies of excuses they just fixed the problem. You should follow their lead rather than trying to f*** the consumer over at every turn like Universal Music always does. Send me what I ordered already. Quit giving me b*******.

I know it's harsh and I probably won't get anything now but I am okay with that. Like I said it was $10 so I am willing to write it off. But when I keep getting generic answers that are pretty much the same for the other items and are lies to begin with, my tolerance was gone.

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Permalink Reply by PFCollector on November 30, 2020 at 12:17pm

Love the response... They sent me the exact same email... And that's the answer I felt like sending lol. 

Here's a good tip for anyone that received UMG junk... And I don't feel bad about it because they rip everyone else off they need some payback. I received my Yummy fake signatures, so I emailed and said they showed delivered but they were not received, they mustve been delivered to the wrong address or stolen... And they refunded my payment. I didn't check if they took the digital copy out of the refund yet, but doing that might save you the hassle and cost of returning trash.... And a few less fake signatures they can send to some other unsuspecting fan. Not much else can be done to pay them back so I thought I'd try that. 

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Permalink Reply by PFCollector on November 30, 2020 at 3:27pm

Yeah I normally wouldn't do something like that... but they've ripped me off so many times and I can't get anywhere with their customer service, they just lie every time, so I decided a different option... that way I wasnt stuck losing the digital copy money again AND return shipping, by then its not even worth trying to return it.

I've never downloaded a single digital copy and for as many rip off cds I've been stuck with from them, or just not received, they've definitely stolen way more from me than what I got back on that order... But still made me feel a bit better lol. I'm going to avoid pretty much anything they put out especially if it's a big name or known bad signer from now on. 

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Permalink Reply by Allginger on November 30, 2020 at 3:52pm

Well done

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Permalink Reply by PFCollector on November 30, 2020 at 4:03pm

Yeah I can definitely understand that. I figured it wasnt a high amount, and a big company like UMG probably wouldn't mess with contacting the shipping service. Plus kind of a last resort after being ripped off by them so much.

I do get a lot of my neighbors packages though and have to deliver them myself so I'm kind of an honorary delivery person haha... And sometimes mine go to them... One I returned to a lady down the street and she was really thankful. She said it was medicine that needed to be kept cold and it costs over $4,000. So if I hadn't gotten the box to her right away she wouldn't have had her meds they would have gone bad. So I was happy I got them to her. 

I usually never get any good luck/good karma so I guess I had to make some of my own to get my money back from UMG haha. 

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Permalink Reply by damageinc777 on November 30, 2020 at 10:16am

Yes I get it too. They are like teflon. And I also understand my email isn't going to do me any favors with it being profanity laced. But if it gets me blacklisted it will actually be doing me a favor. At this point I will never knowingly order from UMG but sometimes you don't know they are behind things until after the order is placed.

I just reached my limit on their b*******. We all know the cd's were produced/packaged, etc. They just weren't signed. So to lie to my face is unacceptable. And now we know the second delay was sending them back to the printer to be autopenned. Making them not only liars but thieves also. Because selling signed is exactly that. Signed. So F' them.

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Permalink Reply by PFCollector on November 30, 2020 at 12:19pm

The Taylor Swift cds were real weren't they? Resellers must've gotten murdered on those things now that they've sold almost unlimited amounts and for basically half price now. I was annoyed by that since I just got some for 25 each not too long ago. I doubt theyd do a price adjustment though maybe I'll try. 

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Permalink Reply by DeezNutz on November 30, 2020 at 11:19am

Looks like there are some legit ones going out

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Permalink Reply by RebeldeAndrew on November 30, 2020 at 11:44am

The one circulating on Twitter was sent by Scooter Braun to a fanpage of his. It wasn't even one that was on sale...

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Permalink Reply by wiki on November 30, 2020 at 12:16pm

Which one are you talking about?

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Permalink Reply by DeezNutz on December 1, 2020 at 5:25am

Yes it was. It was 1 of 3 alternate covers. 1 glow and then a window cover/chair cover. 

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Permalink Reply by M. on December 2, 2020 at 10:27am

These SWU CDs have been among the most annoying preorders this year. I was able to cancel one, but the other I tried to cancel didn't get a response, and it supposedly shipped on the 25th. However, Fedex still hasn't even received it yet. I guess best case scenario is that they just end up lost at this point and I can request a partial refund.

They also haven't responded to my return-request on the Glow ones from last week, but I don't know if they're ignoring me, or if it didn't go through.

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