Replies to This Discussion

Permalink Reply by Allginger on September 13, 2023 at 4:28am

This is almost as bad as Banquet, zero response, zero feedback.

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Permalink Reply by Steve on September 13, 2023 at 5:09am

I just received a full refund from UMUK store support. And never returned any of my order. I think my message to them came across pretty clear.

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Permalink Reply by Adam H on September 13, 2023 at 5:44am

Who did you email?

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Permalink Reply by Steve on September 13, 2023 at 5:52am

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Permalink Reply by Allginger on September 13, 2023 at 5:54am

Did you return it all? 

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Permalink Reply by Steve on September 13, 2023 at 5:56am

Not at all. 

It would be nice if those dodgy devils @ Banquet would do the same.

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Permalink Reply by il_go_Crazy on September 13, 2023 at 7:57am

I tooo Received a refund.. got to keep the vinyl. score.

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Permalink Reply by Steve on September 13, 2023 at 8:05am

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Permalink Reply by themightyboo2 on September 14, 2023 at 12:00pm

Just got the refund but keep the vinyl message too after sending them a chaser message earlier today. That'll do :)

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Permalink Reply by Mike on September 19, 2023 at 2:10am

Messaged store this morning and got the following reply:

Thank you for your patience on this matter.

 

I can confirm that this has been checked by the relevant team and all orders that included the signed print will now be refunded in full.

 

I can confirm that your refund has now been issued.

 

Please allow up to 3-5 working days for the transaction to show in the account you used to place the original order.

 

We're very sorry that the product did not meet your expectations.

 

If you have any further questions, please feel free to drop me a message – I’m more than happy to help.

Many thanks,

UMG UK Customer Service

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Permalink Reply by Allginger on September 19, 2023 at 3:30am

Damn, I sent mine back :( 

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Permalink Reply by Dan on September 19, 2023 at 3:34am

I don't think they will refund ALL orders, only those who contacted them re autopen

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