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WARNING! Elton John's store selling Autopens as real

FB RACC members who bought these sold as signed by Elton John in his store have compared theirs—they're Autopens, essentially identical.

Infuriating!

Tags: autopen, elton john, store

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Permalink Reply by Mikhell on September 19, 2023 at 4:05am

I also contacted them and after 3 nags they finally responded:

"We’re very sorry that the product did not meet your expectations on this occasion, we will be refunding this order in full and we are happy for you to keep the items if you wish."

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Permalink Reply by Bryan RW on September 20, 2023 at 2:22am

Mysteriously ... even though I bought the picture disc and 'signed print' via the Elton John webstore, I no longer seem to have an account! If I choose the option to reset password, it no longer recognises my email and even though I saved the original password, it won't let me log in. How curious, hmm....

Prior to this, when this fiasco kicked off, I logged in (successful then) and they had no record of the order, even with my order number. Again, how curious. A cynical person might think...

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Permalink Reply by Allginger on September 20, 2023 at 2:24am

I noticed the too, there was an option to log into the old site before, gone now?!?

I am still awaiting a response from these jokers, PayPal dispute is taking ages too

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Permalink Reply by Bryan RW on September 20, 2023 at 9:11am

May I please ask: does that PayPal transaction show as 'Digital Stores'? I ask because I think that the order I did was end of June and was for about £29 and Digital Stores is the only retailer that closely matches. If so, I can pin it down to that transaction and then mount a claim before the 90 days is up. Thank you