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Tags: autopen, elton john, store
I also contacted them and after 3 nags they finally responded:
"We’re very sorry that the product did not meet your expectations on this occasion, we will be refunding this order in full and we are happy for you to keep the items if you wish."
Mysteriously ... even though I bought the picture disc and 'signed print' via the Elton John webstore, I no longer seem to have an account! If I choose the option to reset password, it no longer recognises my email and even though I saved the original password, it won't let me log in. How curious, hmm....
Prior to this, when this fiasco kicked off, I logged in (successful then) and they had no record of the order, even with my order number. Again, how curious. A cynical person might think...
I noticed the too, there was an option to log into the old site before, gone now?!?
I am still awaiting a response from these jokers, PayPal dispute is taking ages too
May I please ask: does that PayPal transaction show as 'Digital Stores'? I ask because I think that the order I did was end of June and was for about £29 and Digital Stores is the only retailer that closely matches. If so, I can pin it down to that transaction and then mount a claim before the 90 days is up. Thank you
Yes and will show your order number beginning with c on the paypal page.
Click on the link in your order/despatch email.
They have a banner saying:
"We've recently moved our shop. If you created your account before 4 August 2023, you'll need to create a new account."
My suspicious mind tells me it's related to this mess.
Contact the customer service quoting your order number:
(UMUK Store Support)<support@umusicstoresupport.zendesk.com>
They are very efficient and quick to respond.
Not quick or efficient in my experience?!
Posted by CJCollector on September 6, 2024 at 3:22pm 0 Comments 1 Like
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