Replies to This Discussion

Permalink Reply by 5816nick on April 5, 2022 at 10:57am

Sounds Like everybody on here needs to bombard Ray at Chronicle with e mails demanding a refund - even if Paypal have denied you - Chronicle have set a precedent now and are obviously well aware they are all fake!!!

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Permalink Reply by Matt M. on April 5, 2022 at 11:00am

Yep, just emailed him as you were posting this lol

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Permalink Reply by Matt M. on April 5, 2022 at 11:11am

Just got response- Ray had already sent me a return label earlier but was in my spam. Appreciate they have reconsidered their position. 

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Permalink Reply by TimoGoos on April 6, 2022 at 1:59am

If anyone in Europe is selling, please shoot me a message!

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Permalink Reply by Thom Joseph on April 16, 2022 at 3:27pm

I sent my “signed” Songteller back to Chronicle today via FedEx. I wonder how long it will take to refund. I was showing the woman in FedEx the book because she was packing it for me. In the bright fluorescent lights of FedEx the autopen dots were obnoxious. Huge and obvious. Dolly did me dirty. 

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Permalink Reply by Matt M. on April 19, 2022 at 6:48pm

My Songteller arrived back at Chronicle today and I received a full refund via PayPal this evening. Appreciate that they resolved this. 

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Permalink Reply by Thom Joseph on April 27, 2022 at 10:01am

My book arrived at Chronicle yesterday. They refunded today. They also refunded my regular copy I ordered when the book was first published. That was nice of them. 

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Permalink Reply by Bowloforanges on April 16, 2022 at 6:36pm

As an FYI; After sending an email to Premiere  on March 8 and not  hearing anything back after a follow up email (re: Songteller), I did a dispute through PayPal and escalated it after a day or so (this was only like a week or so away from the deadline date that line item said I had to open a dispute in the resolution center which seemed like the 6 month mark from the date of sale). I got a response notification from paypal that Premiere were offering full refund if I shipped it back. I accepted, uploaded tracking info,  and sent back earlier this week and they received thursday. Awaiting refund now. Thats great and all...but they could have just responded to my email when I emailed them directly twice. I pointed out in my dispute that they still advertise on their site in multiple locations that they don't sell autopenned items and included sceenshots.

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Permalink Reply by Dan on May 2, 2022 at 5:17am

Since Premiere Collectibles have point blank denied the signed Songteller book was an autopen despite the mountain of evidence, and obviously refused a return, I have left several negative reviews online.

They flagged today my review on Trustpilot as begin 'defamatory' (I kid you not). I have provided information to sustain the review, but invite everyone whose problem has not been solved to join me in leaving the negative reviews they rightfully deserve. Maybe this way they will consider stopping selling autopens once they brand has sustained enough damage.

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Permalink Reply by 5816nick on May 2, 2022 at 5:23am

They are a right cowboy outfit!!

Reading the reviews on Trustpilot, 2 buyers have left bad reviews in the last 4 days as they were sent pieces ot Cardboard and not Signed books! 

What Idiots

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Permalink Reply by Dan on May 2, 2022 at 5:41am

Insane, how are these cowboys still allowed to trade?! 

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Permalink Reply by Bowloforanges on May 2, 2022 at 5:58am

For what it's worth, I was offered a full refund on Songteller from Premiere after opening/escalating a dispute through PayPal. Granted this was after being ignored for the better part of a month after trying to email directly. They also took their sweet time after receiving the return. I had to follow up with paypal and ask why I hadn't been refunded per the offer when they received the item and my "estimated dispute resolution" date kept getting pushed back. PayPal looked into and said they closed "in my favor" and issued refund.

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