Replies to This Discussion

Permalink Reply by Addison Casey on Wednesday

Same! Received earlier today, contacted the company and received a postage paid label within a couple minutes. Atleast they are making the returns easy and hassle free 

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Permalink Reply by Drogenbaron yesterday

I got one CD off bravado.de. At EUR 24 incl. shipping it's a risk I was willing to take as I really want an (authentic) Snoop Dogg autograph.

Apparently this takes a little to ship so maybe by then we have some more clarity. If in doubt, I'll send it back, but at least I can have a look at one myself.

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Permalink Reply by Prince Shawn yesterday

It's pretty clear these are not signed by Snoop. Hope it's an easy return. 

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Permalink Reply by Womble yesterday

Interscope Records are closed until Jan 6th apparently 

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Permalink Reply by Mathew w yesterday

I opened mine a few days back when people just got them in. Having a very hard and impossible time trying to ship it back or get a refund. They keep saying they will get back to me which they used the same reply twice. 

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Permalink Reply by Prince Shawn yesterday

Here is the link to file a Consumer Complaint with the California Attorney General, as a few of us have done already. Hit them with the law!!!!

https://oag.ca.gov/contact/consumer-complaint-against-business-or-c... 

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Permalink Reply by Womble 12 hours ago

I’ll say one thing. This guys have some nerve:-

Thanks for your patience as we looked into this for you and I apologize for the delayed response!
 
I understand you are dissatisfied with the item. Regrettably, we're only able to accept returns if the item is unopened and we're not able to provide any additional compensation aside from a return for a refund. I understand this is not your desired resolution, I apologize once again. 
 

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Permalink Reply by Plenex 12 hours ago

This is odd, the response I got on Monday was very positive and they sent the shipping label

Thanks for checking in with us! Please find a return shipping label attached to this email, and follow the steps listed below to ensure your return is processed efficiently. Please note that returns and exchanges are free for U.S. customers, so you should not incur any cost to send your item back to us. 
 
You may return your item to us as long as your product has not been washed, worn, or damaged. Please make sure to include RMA on your package, take it to a UPS office location at your earliest convenience, and make sure UPS provides you with a receipt. Once we receive it, we will have your request accommodated ASAP. If you choose not to return your item, please let us know. 
 
Feel free to contact us with any further questions or concerns!
 
Thanks for your patience and support,
Bhavishya + uMusic Customer Care

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Permalink Reply by DeezNutz 12 hours ago

My vinyl were fine. Cds the rep was like have they been opened? I was like no and that shouldn't even matter the s*** inside is fake. 

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Permalink Reply by Womble 10 hours ago

Interscope are closed until week into the new year. Based on name of customer service rep Plenex posted above might be dealing with offshore customer service.  I’m just going to dispute with credit card company and make it their problem. 

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Permalink Reply by Plenex 9 hours ago

In case useful, email address I used is

interscoperecords@umgstores.com

(Nicely provided by two people in the forum, many thanks!) 

My email was generic, and there was no questions asked, they just replied with the PDF-ed shipping label 

Hello, I received the record but as it is ghost signed, I would like to return it with a shipping label and get a reimbursement 

The order number is xxxxx (details below)

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