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EBay and PayPal rejected claim for shipping fraud.

I have run into a new kind of fraud on eBay, at least to me, where the seller or vendor instead of using the shipping label eBay provides they purchase a shipping label online and attaches it to an envelope and addresses it to an address somewhere in my city (not me) and when I start a claim of item not received the eBay rep. after filing my claim suggested that I contact PayPal as well, after contacting PayPal following the claim on eBay PayPal filed a claim and eBay automatically closed my claim with them and made it ineligible for me to get my money back and unfortunately PayPal system only goes by the tracking information so since it states that the item was delivered, I can’t get my money back even though eBay has removed that vendor from the platform for fraud because I was not the only one they did this to.

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Permalink Reply by Steve Cyrkin, Admin on March 4, 2026 at 1:01pm

Joe, please correct and edit the OP to make it easy to understand. Thanks.

I made your title more specific.

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Permalink Reply by Bruce Juice on March 4, 2026 at 10:43am

Call both Paypal and Ebay rather than going through the online claims process. I find they usually side with the buyer if you explain what happened.

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Permalink Reply by Joe Ervin on March 4, 2026 at 6:44pm

I have and PayPal is no help, they flat out refuse since the tracking shows delivered and eBay is telling me that there isn’t anything they can do since I contacted PayPal