Replies to This Discussion

Permalink Reply by michelle on July 29, 2020 at 7:18am

have you contacted ebay?  I dont how the seller was able to close the request,normally only ebay can do that.  Do you have tracking information? 

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Permalink Reply by JXE on July 29, 2020 at 7:58am

Were you approved for the return before you sent it back? Do you have the tracking number for the return?

At this point you probably need to contact ebay. Usually the seller can't just close a request. You are offered the option to escalate the request to ebay if the seller isn't cooperating. Do you have that option?

If it doesn't work out with ebay and you paid by paypal, you might also be able to open a claim through paypal. 

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Permalink Reply by Kelvin Anthony on July 29, 2020 at 8:02am

I’m actually in the process of doing a return and getting a refund.

You have to open a request. The seller gets to decide if he wants to accept or decline.

Either way don’t worry if you have even simple evidence, eBay will take your side. They are pro Buyers mostly.

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Permalink Reply by marc e on July 29, 2020 at 9:05am

pay pal despute

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Permalink Reply by michelle on July 29, 2020 at 9:07am

they may have now changed the rules but  in the past if you open an ebay claim, paypal will not allow you to open a paypal claim.  Hopefully it has changed now but you have on your side the fact that you send the goods back.  The seller cannot keep the goods and your money

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Permalink Reply by marc e on July 29, 2020 at 9:11am

2 seperate companies .its harder to wiln if ebay denies u but u can still open a pay pal dispute as the the credit card merchant. but ebay basicly never fails a buyer if u know what ur doing

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Permalink Reply by Owen Smith on July 29, 2020 at 1:36pm

Yes, you should able to start a dispute with the seller via Ebay's procedures. They are pretty good at refunds if you do this sooner rather than later, but definitely not after 3 months - then you are struggling.

It is best to phone up so the advisor can send you the links to begin a dispute straight away, which leads to a refund. Then it is up to Ebay to chase the seller themselves for the money back if the want to at a later date. 

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Permalink Reply by mark harmon on July 30, 2020 at 6:34am

the seller has the option of accepting a return or declining and in my case they declined. so i just filed a paypal dispute. it's such a hassle to go this route, i don't understand why it's such a big deal to issue a refund. unless the seller already spent the money on something and don't have it. but still..

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Permalink Reply by michelle on July 30, 2020 at 7:59am

I didnt realise a seller could chose to decline the return on ebay.  It must be something quite new I assume.    I hope paypal refunds you the money

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Permalink Reply by Macca Fan on July 30, 2020 at 8:49am

A seller has 2 options accept or decline , but the claim can only be closed by eBay or the claim initiator , a seller cannot close a claim .

if a seller declines a claim, the initiator can appeal directly to eBay , if the seller does not reply to the claim, after 7 days , you can let EBay decide the outcome but you have no appeal once eBay renders a decision as it’s a final 

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Permalink Reply by JXE on July 30, 2020 at 9:42am

Exactly. If the seller declines, you can escalate to ebay if your return reason is that it was damaged or not as described. 

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Permalink Reply by Full Time Flipper on July 30, 2020 at 4:35pm

something doesnt ring true here i think were only getting half the story 

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