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I purchased 2 items from neautograph.com one being a signed poster of Rebel without a Cause by James Dean claiming to be an original 1950's German poster when it arrived it was nothing like the one depicted, and very much English, the other being a signed photo of Princess Diana. I took both to Paul Fraser of Paul Frasers Collectibles and formerly Frasers Auctions he confirmed that after a thorough inspection they are both forgeries so I contacted neautograph to report my findings and to request a refund as they boast a lifetime money back guarantee. After a few days they replied stating they would issue a full refund but that was 2 months ago and they are now ignoring my emails. I have informed the FBI via their website.
Sandie....how did you pay for the item? If you paid by credit card I would contact them and see if they can do a charge back. Also if you used a postal money order you may want to contact the postmaster at your post office. It was many years ago but I made a purchase that was very deceiving. They nailed this guy for mail fraud. Since then I purchase everything with a postal money order if I don't do a credit cards.
I had this problem with Paypal and a brittish seller. Paypal didn't want to do anything. They closed my comliance case within 24 hours, but I was able to get my money back since I used my credit cart through Paypal.
So when I contacted my credit card company, they were able to get my money back. But it took 5 months before they got the money back to me. So time is critical.
I wish you the best of luck and let me know if there is anything I can help you with!
I think it was part Paypal balance and the rest from my debit card but I will certainly have a bash in that direction, I will keep you updated.
Thanks
sandie
Did you get any refund from them ? I have reported them to 2 powers that be but thet still havent done anything about it!
Yeah it must have cost them a fortune for that ad, all paid for out of ripping people off!