Replies to This Discussion

Permalink Reply by Kim Rintoul on October 12, 2021 at 10:28am

Missed it by this much. Thanks for sharing though! I'll try to be quicker next time.

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Permalink Reply by Ally McIntyre on October 12, 2021 at 10:28am

Does anyone know what is happening with the Indigo orders. I've not heard anything since placing

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Permalink Reply by Andrew Schwartz on October 12, 2021 at 10:35am

Mine still says "awaiting shipment" and "will arrive by Tuesday, October 26."

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Permalink Reply by Thomas Dowell on October 12, 2021 at 10:54am

Mine said the same, so I contacted them and they told me that it was one of the over orders so they cancelled the order there and then and issued me a full refund. Sorry to be the bearer of bad news.

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Permalink Reply by Andrew Schwartz on October 12, 2021 at 10:58am

Well that would be unfortunate, especially since I just missed out on the latest Premiere drop.  But I'm going to hold out hope for now that since I ordered it pretty quickly after the link became known that I did get in on time.  I'll wait and see what happens in the next couple of weeks.

Has anybody actually received an order from Indigo yet?

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Permalink Reply by Matt M. on October 12, 2021 at 12:10pm

Still waiting on mine. My order still says same - awaiting shipment to arrive by 10/26. I placed my order fairly soon after notice was posted here. Never got any cancel notice but I guess that doesn’t guarantee anything…fingers crossed 

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Permalink Reply by Pete D Moore on October 12, 2021 at 12:21pm

Ive just been in touch with indigo over a text chat and confimed what i was dreading . My order was  an overorder !!! I really went off on them !! Im absolutely fuming . Every bookstore other than them puts a sold out notice on the site when its sold out but they just let orders pile up and cancel them ??????? Disgusting practice ! I didnt get a cancellation email originally . Im so glad i checked as no doubt they would have sent me an unsigned book ! Guys i really would check with indigo if you ordered with them to avoid an even bigger disapointment in the post ! 

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Permalink Reply by 5816nick on October 12, 2021 at 12:30pm

What a terrible company - don't forget to leave a review to warn others - Pete D Moore are you in the UK or US?

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Permalink Reply by Pete D Moore on October 12, 2021 at 12:50pm

Im on the u.k ! Oh believe me i will im just about to do it ! I knew it was a bit of a gamble but at the end of the day when you advertise something as signed or whatever, as customers it should be our right not to worry about receiving something else and especially after not getting a cancellation email ! Its fraud !!!!!!!  That was still available  over 4 hours after i placed my order at 9.15 a uk time so god knows how many people have ordered and will no doubt get an unsigned book if had no cancellation email .

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Permalink Reply by John Michael on October 12, 2021 at 12:53pm

I’m surprised Waterstones didn’t offer signed copies. Still, the whole think has been all over the place with BAM, B&N, Premiere, etc spreading out the signed copies weeks after each other instead of all at once.

Permalink Reply by Matt M. on October 12, 2021 at 1:01pm

Just had the pleasure of chatting with Indigo- horrible experience in itself. Live agents just kept sending canned responses when I asked if my order would be fulfilled (“our deepest apologies for the trouble with your order” and “sorry for any inconvenience caused by this issue”)…they never directly said my order was cancelled due to overselling. One rep discontinued our conversation when I think he realized what I was asking about. Finally at the end, another rep said simply that they don’t have anymore and that I could order an unsigned copy. Gee thanks…just unbelievable. Not sure if I should let my order stand in hopes of receiving signed copy or just go ahead and cancel- don’t want to overpay for unsigned copy! 

EDIT: Just called the customer service line and was told that my order for signed copy still stands…they said I could expect order to be fulfilled if I had not gotten a cancel notice. I’m not holding out hope but will probably let order stand and address issue on back end if I receive unsigned copy. Doesn’t sound like they know what is going on. 

Permalink Reply by 5816nick on October 12, 2021 at 1:52pm

Hi Pete, yes it's disgusting and happens way too often!

To prove I'm not a miserable bastard all the time (heart attack and permanent loud as hell Tinnitus to thank for that!) and as you have posted some great things, I am In the UK and have ordered 3 copies, 2 from Barnes and Noble and 1 from Premiere - as long as i receive 2 copies i will sell you one at cost - and halve the shipping from my bundle box - if you like? I won't know the shipping until they arrive their at Stackry but I'm guessing the shipping  will be £20.00 - £25.00 - so half of that and the book was $30.00 i think!

P.M. Me if you like - neither order has been shipped to my bundlebox yet - but i live in hope ! If it all works out maybe you can return the favour one day for me - when i miss many of the Signed items on here? One I'm Pissed with is the Queen Live CD a few moths ago.....

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