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There is a "Contact Support" tab on their website. Don't expect anything, though!

I've also had problems with orders, my conversation with them was months ago, they put out promises for compensation and all, but nothing ever happened, and my latest e-mails they don't even answer anymore.

By now, I avoid TSL, especially Rock 'N' Roll Channel, as best as possible.

Log in to your account on TSL. Go to order history and click on order details for the item you have a problem with. Click on help at the bottom. It will lead to a page where you can send a message and "create a ticket". 

The email address they responded from was support@talkshoplive.zendesk.com but I would suggest going the route I posted above instead of emailing directly unless you are unable to log in or find your order

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