Replies to This Discussion

Permalink Reply by marc e on February 19, 2019 at 11:08pm

The only reason I suggested roger is incase he needs it for a refund.  He might need independent documentation that's why. 

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Permalink Reply by Todor on February 19, 2019 at 11:17pm

I can't see well Ronnie's signature. but Vivian and Vinny are not real in my opinion.

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Permalink Reply by Ralph Gonzalez on February 20, 2019 at 8:23am

I sent them the below email. No answer as of yet.

Amber/Yesenia/KerryAnn,

I attempted to resolve this thru conversations with Amber who told me she would have me send the items to PSA/DNA, Beckett or JSA since we could not locate the items on the website on the LOA (AAS). She told me she would contact me after her attempts to locate the items on AAS and she could not and neither could I. But the most disappointing part of the whole thing is that AAS is not a recognized authentication service.  There is no contact information for any inquiries and no names on the site of who the authenticators are. Te Masthead of the AAS website was last updated on 2017. Beckett, PSA/DNA, JSA, all offer contact information to speak to a live person and provide contact email. I submitted an email thru the AAS website, but no response.

 

I purchased the listed items and are confirmed to be NOT AUTHENTIC. I am requesting a refund for the items purchased in good faith as listed on in the description as well as proof of authenticity. Your company states that you stand by your products with a lifetime guarantee and I am looking to take you up on that for 100% of the charges made for the purchases. Please contact me ASAP to initiate this return and refund at 347-452-1675.

 

Total Charges Breakdown:

Items Won: $500.00

Buyer Premium: $125.00

Shipping: $70.00

Grand Total: $695.00

 

Date of auction: Oct 27, 2018 

Lot 0353

Dio Signed Drum Head

Paid: $200.00 plus shipping and buyers premium

https://www.liveauctioneers.com/item/66025679_dio-signed-drum-head

 

Date of auction Oct 31, 2018

Lot 0474 -

Iron Maiden "Iron Maiden" Signed Album

Paid: $100.00 plus shipping and buyers premium

https://www.liveauctioneers.com/item/66184509_iron-maiden-iron-maid...

 

Date of auction: Dec 13, 2018

Lot 0314

Cost: $200.00 plus shipping and buyers premium

https://www.liveauctioneers.com/item/67265730_linkin-park-hybrid-th...

Please look into this, I have these items and need them refunded.

Maiden LOA

Maiden LP

Dio LOA

DIO LP

Linkin Park LOA

Linkin Park LP

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Permalink Reply by Ralph Gonzalez on February 20, 2019 at 4:58am

OGuys, I really appreciate your responses. I really feel stupid because I do my homework on everything before I buy anything. Especially online purchases. I was blinded and wanted to believe it so bad. These are my favorite bands and I’m saddened. 

I will contact them then and try to get them to help me get refunded. I filed a complaint with the bbb.org

i will keep you posted. 

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Permalink Reply by marc e on February 20, 2019 at 9:37am

don't feel stupid this company pop up around 6 months ago and we been warning against  since day one .they lure people in and luckly weve been able to help out .

it will work out especialy with pay pal.

u might want to talk to pay pal don't open a claim but ask them your options they are really good in advising

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Permalink Reply by Todor on February 20, 2019 at 8:30am

Ralph, no need to feel stupid. Every collector has been burned before. You live, you learn.

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Permalink Reply by Ralph Gonzalez on February 20, 2019 at 1:40pm

I spoke with Yesenia at Luxewest. She didn't have any information to help me with and told me she spoke with Amber and she was handling it. I asked for contact information to give me on Autographsauthenticationsevices.com

I feel like this is going to drag on. I looked on my paypal account and the companies are not under the name...its another billing company. I will look into it on BBB.org

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Permalink Reply by marc e on February 20, 2019 at 3:15pm

don't let it drag to long because u wont beable to charge or deal with paypal

I would start a return asap

your letter u wrote them is really good but they will just stall

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Permalink Reply by Ralph Gonzalez on February 20, 2019 at 5:07pm

I can’t get anyone on the phone from the company.

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Permalink Reply by Ralph Gonzalez on February 21, 2019 at 1:40pm

Ok. Spoke with Amber and Aston at Luxe West. They sounded very surprised and said they would send them to PSA/DNA or JSA for authentication. Or I can get a refund. I asked them to refund it. Or should I wait to get them authentication by JSA, PSA/DNA or Beckett. 

Does ES anyone have any thoughts on this. From what I understand these companies are authentic. Or am I wrong?

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Permalink Reply by Steve Cyrkin, Admin on February 21, 2019 at 2:05pm

Ralph,

Get the refund.

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Permalink Reply by Steve Cyrkin, Admin on February 21, 2019 at 2:08pm

Take photos and video of you packing them up and sealing the boxes. Send them signature required. Ask them how long it will take to get your refund. Get the refund in a credit back to the way you paid or some instant good funds.

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