Replies to This Discussion

Permalink Reply by NeilL on November 22, 2022 at 1:51am

Consistent with my signed book.

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Permalink Reply by JMS1223 on November 21, 2022 at 5:07pm

Does anyone know if this is actually Greta’s new signature? 

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Permalink Reply by JC on November 21, 2022 at 8:07pm

I wouldn't know.  Like others here, I got a book with signed sticker on my book and NO SIGNATURE in sight.  I opened up a support ticket right away and giving them until Thursday before I bug the hell out of them.  

Waterstone has been fine up until this point with Greta's book.  I hope I can get a replacement by Xmas!

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Permalink Reply by Autograph Collector on November 21, 2022 at 5:22pm

I put a support ticket and emailed them about receiving an unsigned copy last week and have gotten 0 response from them. Their customer service is terrible.

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Permalink Reply by terry berry on November 22, 2022 at 1:38am

Their customer service by email is terrible it can take months but by calling their customer service phone number 08081188787. I received a refund within a couple of days.I think it took 10 - 15 minutes for them to answer the phone and they wanted photos of the unsigned pages and a photo of the Post Office receipt proving i had returned it before processing the refund.

Outside of the UK the phone number is 

+44 208 045 1001.

The Uk number is free but no mention of the overseas number being free so it probably isnt

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Permalink Reply by JC on November 22, 2022 at 5:49am

Darn.  I am in the US with an Unsigned book as well. Bummer.

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Permalink Reply by Autograph Collector on November 22, 2022 at 1:43pm

I'll have to get a calling card and call them. It's a shame their customer service is non-existent.

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Permalink Reply by PK Santi on November 22, 2022 at 1:52pm

I contacted them last week using the chat session on their website, and the person I chatted with sorted out my issue right away. I just had a look on their site, and I don't see the chat session. Maybe it's only available during UK business hours.

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Permalink Reply by PK Santi on November 22, 2022 at 8:08am

The first signed edition I received from Waterstones was unsigned. I contacted Waterstones on their online chat function, and they sent me out a signed copy from their warehouse. The person I spoke with was really nice and told me that they've confirmed that all the signed copies in the warehouse have been signed. I received my second edition today, and it is indeed signed, but I'm a bit skeptical that it's her signature. All the other books that I've seen signed on here looks different from the signature in my book.

Attachments: No photo uploads here

• Greta Signature.jpeg, 82 KB

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Permalink Reply by crazyrabbits23 on December 16, 2022 at 1:35pm

Waterstones, in my experience, has always had solid customer service. They went out of their way to send me a replacement signed Atwood book after the first one I got was water-damaged by Canada Post. They'll always have my vote, in spite of the challenges with UK mail services right now.

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Permalink Reply by Quadropheniac on December 16, 2022 at 1:55pm

Their customer service is a sh*tshow these days.  I did the email support ticket. After 2 weeks with no response I called them out on Twitter and it was resolved in 24 hours. Apparently, all it takes is public shaming to get service.

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Permalink Reply by Matt M. on December 16, 2022 at 4:52am

Looks like it’s back in stock (assuming it went out of stock? I see some folks previously mentioned their replacement copies were spares from the warehouse). Note potential issues per prior posts!

https://www.waterstones.com/book/the-climate-book/greta-thunberg/29...

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