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Authenticity is Everything
Greta Thunberg - The Climate Book (Signed Edition)
https://www.waterstones.com/book/the-climate-book/greta-thunberg/29...
I hope it's ok to post it here for all
Replies to This Discussion
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Permalink Reply by JC on
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I wouldn't know. Like others here, I got a book with signed sticker on my book and NO SIGNATURE in sight. I opened up a support ticket right away and giving them until Thursday before I bug the hell out of them.
Waterstone has been fine up until this point with Greta's book. I hope I can get a replacement by Xmas!
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I put a support ticket and emailed them about receiving an unsigned copy last week and have gotten 0 response from them. Their customer service is terrible.
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Their customer service by email is terrible it can take months but by calling their customer service phone number 08081188787. I received a refund within a couple of days.I think it took 10 - 15 minutes for them to answer the phone and they wanted photos of the unsigned pages and a photo of the Post Office receipt proving i had returned it before processing the refund.
Outside of the UK the phone number is
+44 208 045 1001.
The Uk number is free but no mention of the overseas number being free so it probably isnt
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I'll have to get a calling card and call them. It's a shame their customer service is non-existent.
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I contacted them last week using the chat session on their website, and the person I chatted with sorted out my issue right away. I just had a look on their site, and I don't see the chat session. Maybe it's only available during UK business hours.
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The first signed edition I received from Waterstones was unsigned. I contacted Waterstones on their online chat function, and they sent me out a signed copy from their warehouse. The person I spoke with was really nice and told me that they've confirmed that all the signed copies in the warehouse have been signed. I received my second edition today, and it is indeed signed, but I'm a bit skeptical that it's her signature. All the other books that I've seen signed on here looks different from the signature in my book.
- Attachments: No photo uploads here
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Greta Signature.jpeg, 82 KB
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Permalink Reply by crazyrabbits23 on
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Waterstones, in my experience, has always had solid customer service. They went out of their way to send me a replacement signed Atwood book after the first one I got was water-damaged by Canada Post. They'll always have my vote, in spite of the challenges with UK mail services right now.
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Their customer service is a sh*tshow these days. I did the email support ticket. After 2 weeks with no response I called them out on Twitter and it was resolved in 24 hours. Apparently, all it takes is public shaming to get service.
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Permalink Reply by Matt M. on
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Looks like it’s back in stock (assuming it went out of stock? I see some folks previously mentioned their replacement copies were spares from the warehouse). Note potential issues per prior posts!
https://www.waterstones.com/book/the-climate-book/greta-thunberg/29...
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