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Authenticity is Everything
TALKSHOPLIVE - Rock n' Roll Channel / Country Channel
ROCK N ROLL CHANNEL - talkshoplive®
COUNTRY CHANNEL- talkshoplive®
Adding this thread as they've had a lot of nice recent offerings, have interacted on the site, and seem generally good folks (in my experience)
Replies to This Discussion
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Permalink Reply by The Rock and Roll Channel on
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Hello,
Artist management and the label informed us there was a change after solicitation and CDs would accompany 5x 5 card. We could either accept them or reject them but would not receive 11x11 in place for CDs. We greatly appreciate Chicago participating and this was not done maliciously. We understand the expectation initially was 11x11 with CD. Demand was exceptionally high and we have to ask the band to sign more. Bottom line, if you don't want the 5x5 with CD, we will issue a return authorization and and provide a credit upon receipt of the return. We are sorry about providing incorrect information.
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Permalink Reply by EJ on
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I want to buy Robbie Krieger's signed book, but I am not sure if I will get an autopen?
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Thank you for clearing this issue up for anyone thinking they might be getting an 11X11 signed card. I myself would have preferred the small card to go along with the CD,so I'm all in. Thanks again TR&RC...We're very happy with everything you guys bring to the table. Keep Rockin' It.♪♪
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Permalink Reply by Darryl Gundersen on
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PLEASE stop using UPS Mail Innovations to ship. My Collective Soul order was lost and now my Sammy Hagar order was in my state temporarily and is now in another state and who knows if I receive this order either. USPS told me that this is a very unreliable service. The problem is that when there is an issue they place the blame on each other which ultimately leaves the buyer without the item or any inkling of where the item even ended up. Please do better.
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Interesting to see that TSL had added the disclaimer to newer offerings:
**While all signatures are authentic, the quality and placement does not qualify for a refund or exchange.**
Can't really blame them, as a lot of any quality control is out of their hands (how and where the artist signs, etc.), they are just the end-seller, so end up taking much of the heat, if it's a dark sig on a dark background, on the inside or back page of a CD booklet, etc.
TSL seems to be paying some attention to what's said here, wish more of the artist's mgmt. would do the same, to be able to offer a better product.
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If my signature comes to me completely smudged, I expect a refund. I may have to start using PayPal when purchasing from them so that I can open an item not as described case if needed. They are selling the item, so they need to take some responsibility for the quality of the item regardless. If they see a signature that should not be sold because of bad quality, maybe don't send it to an unsuspecting customer.
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Permalink Reply by Drogenbaron on
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They don't use PayPal...
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If you get one destroyed or smudged in the mail you should definitely be entitled to a replacement or refund.
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Received a response from Talk Shop Live in regards to the Edgar Winter:
"Hi there, Thank you so much for your patience and understanding as we contacted the artist's distributor for further assistance in this matter.
The distributor has requested that the internal contents of your LP are checked, as this is where the autographed insert should be located. We kindly request that all sleeves are checked for this insert.
If you are still unable to locate your autograph, please do not hesitate to let us know right away, and we would be more than happy to continue providing assistance in this matter.Kind Regards, Emma TSL Support"
Yeah I did open mine and there was no signature anywhere...I want the vinyl cover signed not an insert.
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They just responded to me again:
Thank you so much for reaching back out to us at talkshoplive and checking your internal contents! We would be more than happy to continue to provide assistance today. We would like to extend our sincerest apologies that your order arrived in less than perfect condition. We are going to escalate this further to the artist's distributor, who ships these orders, to inquire about a resolution for you!
Once we receive additional information from them, we will be sure to reach back out and provide you with an update.
In the meantime, please do not hesitate to let us know if there are any questions or concerns that we can address.Kind Regards, Emma TSL Support
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Recently received all these and only one I believe gave me shipping notice, so they've been mostly mail surprises: Megadeth, Sammy, Chicago and Flogging Molly. The FM was the cd with 11x11 insert. Sadly it was packed horrible. Shipped in LP size box, but cd was loose and on the front of signed insert. No damage to signatures, but the insert bent/creased in the middle. The box didn't have any extra cardboard or anything else to take usps impact. Can't say who did the shipping, but it could have been much better.
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