Replies to This Discussion

Permalink Reply by Mikex on March 8, 2022 at 7:04am

Take no notice of this. They are just trying to fob you off. You have a right to send it back when you buy online. They are just trying their luck. I would have fun with this, believe me. I would eat them for breakfast ;-)

Waterstones sold it to you and not the publisher, so the problem is theirs. The person who sent this had not got a clue about the legal side of selling online.

I had the same with Warner Bros. They soon changed their tune, if you excuse my terminology.

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Permalink Reply by Lisbon on March 8, 2022 at 7:08am

Have you sent the samples as proof? It’s ridiculous but these company’s never take responsibility when caught out.

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Permalink Reply by Mikex on March 8, 2022 at 7:15am

If you're in the UK I can write you a draft letter. 

Send this simple letter:

Many thanks for your response to my concerns.

My contract is with Waterstones and not the publisher, and, secondly I can prove without doubt that my copy is autopen.

Lastly, as it was purchased online, I have a statutory right to a refund.

I was hoping for a quick resolution to this issue; however, if a full refund is not forthcoming, I will contact trading standards to retrieve my monies.

Also send Dolly a letter outlining your frustration and inconvenience. I'm certain you will get something back.  

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Permalink Reply by Mikex on March 8, 2022 at 7:00am

This wouldn't be a problem to me. I would see it as an opportunity and have some fun with it.

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Permalink Reply by Matt M. on March 8, 2022 at 7:49am

I pulled my Songteller sleeve from the frame to get some good photos…posting here for documentation 

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Permalink Reply by Matt M. on March 8, 2022 at 7:49am

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Permalink Reply by DisneyNut on March 8, 2022 at 7:55am

Here is mine. 

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Permalink Reply by JC on March 8, 2022 at 11:48am

Mine is identical in black. Credit card will not refund but I have written an email to Chronicle for my money back….or else…

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Permalink Reply by Matt M. on March 8, 2022 at 11:55am

Interesting that Chronicle doesn’t seem to have responded to anyone yet today (including my follow up)…when I first emailed them yesterday, they responded in just over an hour…

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Permalink Reply by Thom Joseph on March 8, 2022 at 12:49pm

I think they have gotten emails and are seeing the social media posts. Most likely they are brainstorming their approach to this. They have a situation on their hands. 

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Permalink Reply by Matt M. on March 8, 2022 at 12:55pm

Lol that’s what I was thinking…

There was a $75 markup for the signed edition. I’m betting at best, they offer to refund that. Would cost them just over 11K to refund $75 on all 150 copies.

Not sure that will cut it, as I only bought for the sig. But I’m speculating so we’ll see…

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Permalink Reply by Eric Keith Longo on March 8, 2022 at 1:37pm

They ought to know she has done this before...

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