Replies to This Discussion

Permalink Reply by Jor-El on September 10, 2021 at 10:40am

When I click on the order in my account, it says “shipped” under the CD but not under the art card. 
So they must know it did not ship.

However they did give the order the status “completed”, so I’m not sure if they’re still planning to send the art cards. Would’ve been nice if they sent us an update about that.

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Permalink Reply by M. on September 10, 2021 at 10:49am

I think the same thing happened to me way back when the Liam Gallagher artcard things were offered (and it must be the same WMG system back-end because when I log into the Ed Sheeran store, my Gallagher order shows up, but not my Bad Habits one oddly). When I ordered the Gallagher, there were delays and they shipped out only the CD first, but my status still showed Completed. The signed artcard was shipped much later.

I'm sure they just aren't sending out the artcards yet because the album's not out for another month+. I wouldn't worry about it yet (although I didn't actually order the Shivers ones, so I have no horse in this race). Plus WM's customer service is far-far-far better than UMG's anyways.

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Permalink Reply by Julio Jovi on September 10, 2021 at 11:34am

I actually got my original order (shivers + art card) cancelled. 
And the store, without any email update, created a new one with a new order reference (only shivers and no art card). And that’s the one that was shipped. 
So I’m pretty convinced that signed art cards were only to be available with the album bundles but probably a website error made them available with the singles too. So mostly probably we won’t receive the signed cards. 

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Permalink Reply by Hervé on September 10, 2021 at 11:51am

At a certain point, I think you have to be reasonable: you cannot ask, for £0,99 a signed CD +  a signed card by Ed Sheeran. What's the next step? They'll have to pay us to get rid of their signed LP ?

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Permalink Reply by Allginger on September 10, 2021 at 11:52am

True, but don’t advertise it like that then!

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Permalink Reply by Mikex on September 10, 2021 at 12:01pm

A deal is a deal. I will keep at them until I get my art card.

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Permalink Reply by Landon Miller on September 10, 2021 at 12:00pm

That’s the thing. Nobody would be asking for it if they just didn’t advertise it like that.

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Permalink Reply by Christina Marie on September 10, 2021 at 1:11pm

If anyone wants an Ed Sheeran signed "Shivers" CD single, I bought 2 extra copies! :-) They are en route from the UK! ;-)

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Permalink Reply by OT on September 10, 2021 at 1:12pm

I’m interested! Can you email me ozzyp289@gmail.com 

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Permalink Reply by Viraj Rajput on September 10, 2021 at 2:07pm

Just got my signed Shivers CD but no art card. Emailed them and got this reply. I think art cards was an error and we won't be getting them.

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Permalink Reply by Mikex on September 10, 2021 at 2:47pm

I have sent them a message letting them know I didn't receive an art card. If I get a similar answer, I will send them this:

Dear Sir or Madam,

Complaint about misdescribed goods

I placed two orders each with a signed CDs with an art card with each order

I now find the goods have been misdescribed. You described the item with an art card with each order.

Under the Sale of Goods Act 1979 goods you supply must match their description. As the goods don't match how you described them.

Please respond within 14 days of receiving this message.

Yours sincerely,

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Permalink Reply by ShadyBootlegger on October 14, 2021 at 5:54am

But these say signed cd not art card 

I ordered mine from USA for that reason and I’m uk 

unless they mean art card idk

on the plus side can’t wait to hear this album it’s going to be amazing 

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