"I have returned my BAM copy, probably stuck with the Waterstones. I don't want to pay shipping from West Coast US to the UK for a book. They certainly are just going by what the publisher said.
BAM didn't really answer anything, just sent…"
"Received a reply from Waterstones yesterday - so they took a moment to respond.
Basically, they have been assured by Harper Collins that the books have been "hand-signed by MBB herself, without the use of any automated instrument or…"
"I wrote a long message on their customer service feedback forum, basically saying please do not me send a boiler-plate reply about how to return an item but rather provide me with some explanation and show some accountability for how this farce may…"
"I am going to now open a dialogue with Waterstones about returning my example. I am not anticipating any problem with that but if enough people follow suit then they may take some responsibility for investigating the issue.
This will be a blow to…"