Replies to This Discussion

Permalink Reply by SigninginOH on March 3, 2021 at 8:17pm

Oh I only got the CD. Didn’t get the vinyl. Missed that part. I wasn’t going to get the vinyl with the whole autopen fiasco I did with the last “signed” vinyl

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Permalink Reply by Christina Marie on March 3, 2021 at 9:55pm

The signed CD'S were delayed but 100 percent real so that made up for it!

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Permalink Reply by Christina Marie on March 3, 2021 at 9:52pm

This Was My Customer Service Response From Way Back Last Summer!! o.O Curious to see what their excuse is now! :-/ 

Trisha (uMusic Customer Care)

Aug 14, 2020, 1:56 PM EDT

Hi Christina, 

Thanks for contacting us! Unfortunately, it looks like the I Love Me 7" Vinyl - Alternate Cover in your order has encountered a production delay. We truly apologize for any inconvenience this may cause! Your order is currently expected to ship within the next 3-5 weeks, and tracking information will be provided upon shipment. 

In the meantime, if you'd prefer to cancel either the delayed item from your order or your full order for a refund, please let us know and we can assist you further. Refunds can take 3-10 business days to appear on your account and will be returned to the payment method used at checkout. Additionally, please note that if your order contains a digital product, once the digital portion of your order is available to download it cannot be refunded, as all digital sales are final.

Feel free to contact us with any additional questions or concerns!

Thank you for your patience and support,
Trisha + uMusic Customer Care

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Permalink Reply by M. on April 19, 2021 at 1:53pm

Well that stinks, I got the email that they're unable to deliver the signed vinyl. Waiting over a year for them to fulfill this, and then they pull a Lady Gaga and just say they can't do it.

It's especially annoying because of how much she was pushing this most recent album (including an additional last-second 1,000 posters to try and top the UK chart, and heavily discounting the UK bundles), and yet she can't be bothered to fulfill the commitment she made more than a year ago - because doing so wouldn't have any impact on her charting so it's not worth the effort.

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Permalink Reply by damageinc777 on April 19, 2021 at 2:41pm

Probably because she is spending all her time tweeting and complaining about anything and everything these days.

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Permalink Reply by Christina Marie on April 20, 2021 at 10:53pm

Are you all going to get a refund or the signed booklet/vinyl single offer? I'm going with the signed booklet/vinyl single offer they gave us. I would rather get something with my order. Side note is why would they offer a discount code AFTER her current CD release date??!! Many fans would have purchased some items before the code was sent out to us, not being able to use their discount! o.O 

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Permalink Reply by M. on April 28, 2021 at 1:50pm

My vinyls were delivered today after over a year of waiting, but they didn't include any "signed CD booklet" like the update indicated, so I'm waiting to hear back from them.

As far as the discount code is concerned, they mentioned it in the email, but there wasn't actually a code included at the bottom of mine? It was just blank. And I'm sure the example you mentioned is probably the exact reason they waited to offer any sort of code. They knew fans would by the new album merch regardless. Had they provided a discount during the DWTD release, a lot more people probably would've used it ("costing" them money). By giving a discount after the new album frenzy has subsided, they're "losing" less money and still might encourage "late" sales they might not have otherwise gotten.

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Permalink Reply by Christina Marie on April 29, 2021 at 4:48pm

My order just arrived! :-) 

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