Btw here’s the item...
Looks like one hand.
Restocking fee is a red flag among many.
You are getting the good advice here.
So, here's the story so far. First, my email to them...
<my contact information>
October 21, 2019
9213 Grand Gate St.
Las Vegas, NV 89143-2301
Dear Sir or Madam:
I am seeking a FULL refund (100% plus shipping charges) for the following:
Invoice Number: 3511
Invoice Date: September 8, 2019
Order Number: 50310
Order Date: September 8, 2019
<my girlfriend's contact information>
Product: Judas Priest Signed Screaming For Vengeance Album
Signed by Rob Halford, K.K. Downing, Glenn Tipton, Ian Hill, Dave Holland
It is my opinion that the autographs on this album are completely fake.
Here are my reasonings for determining this:
In addition, your “Letter of Authenticity” is completely done in house. You do not call on qualified third party authenticators like Beckett BAS or Celebrity Authentics CAG to verify your products. Any reputable dealer is going to use a third party to authenticate their products, and anyone who doesn’t is automatically going to be regarded with suspicion in matters like this.
With that in mind, again, I am requesting that the entire purchase price of $216.79 - $187.79 plus $29.00 flat rate shipping – be refunded back to my girlfriend’s credit card. I do not have that card with me, you should have it on file. I will deal with the difficult task of having to let her down on this matter.
If you are not able to honor this request in full (as in, no 20% restocking fees or less shipping fees), please let me know and I will then deal with the matter via her credit card company’s fraud department. I will also be sure to send copies of all correspondence on this matter to the Attorney General’s offices of both Nevada and Wisconsin.
Please confirm for me by replying to this email that you will refund the money, and I will then ship the album and the Letter of Authenticity back to you on my dime via Registered Mail.
Thank you for your prompt attention to this matter.
Then, their auto-reply...
Thanks for writing!
Any order may be returned within 30 days, with no reason necessary.
Please find the attached return label. As soon as the order has been received your credit card will be refunded.
Autographs Authentication Store.com
Then my reply...
Thanks for writing back!
I never realized that you were not our customer. You should have quit while you were ahead.
Don't write back, nobody is going to answer you. Keep it. It's past 30 days.
Autographs Authentication Store.com
Thank you. I will have my girlfriend call her credit card company and turn this over to her fraud department.
Nice professional answer there, too. Classy.
I would just deal with the card company.
She's got a call in to them and they're looking into it. Problem is she used a debit card, so all money has already been transacted and it doesn't look like debit cards offer you the same protections as credit cards.
Hopefully anyone conducting an online search of Autographs Authentication Store will stumble upon this discussion. Autographs Authentication Store should be more professional when replying to the concerns of their customers. Based on the terrible experience described, I doubt that Autographs Authentication Store will receive very much business from many autograph collectors who read this discussion. Best of luck, Tom. Please keep us posted.
eBay seller stv1296 is re-selling crap that came from this site. Pathetic.
I will confirm that everything on the Autographs Authentication Store (previously called Autograph Collectors Guild, and before that MMP Collectibles) website is 100% fake. I recently fired Brian Burkel as a client of mine but during my time working for him I definitely saw enough evidence that would put his entire operation at risk and himself in prison for a long time.
The guy literally has a Chinese company duplicate brand name items (guitars, drum heads, albums, etc...) and then ships them into the USA where he then hires an autograph specialist to forge the signatures onto the items and then lists them for sale across all popular auction sites as well as his own. He spends at least $1,000+ a day and brings in $150,000+ a month spewing fake collectors items into the American market.
Did you guys also know that he is the person who runs Autographs Authentication Services, the so-called authentication expert behind all of the COA's he sends with his forged items, and has always been in that position. What a scam!
When enough heat is put on his current website, he takes it down and brings it back up under a completely different name and internet address. When his merchant account is shut down, he cons someone else into opening one in their name, and proceeds to restart the whole operation over again.
How he has gotten away with this for so long we may never know, but I'd like to believe his time is almost up.
Yes, I noticed it was his authentication company. What did you do for them? How long?
We found records of him importing guitars from China: https://www.importgenius.com/importers/mmp-collectibles
Here's another piece on him here: https://live.autographmagazine.com/forum/topics/mmp-collectibles-of...
I worked as a contract web developer for him since 2017. I came into possession of all of his email communications from 2 different addresses dating back to the beginning of time. I'd love to hand it all over to the FBI.
Greetings Mike...I just had a run in with Autographs Authentication Store ...I bought 2 guitars and an LP for a friend...one guitar came damaged from the piss poor packaging and the signatures are fake. I disputed with my bank. He sent me 3 return authorization labels and is giving me a full refund. I mentioned your name to him and what you said and he called you a liar...he said you only worked for him for 3 months. This Michael guy that signs the emails is an aide of his. His girlfriend is from out of the country. They are split but she has his 7 year old son. Im a 63 year old disabled wheelchair bound veteran and this s*** hes pulling dont fly with me. He asked me if Id cancel the disputes with my bank and I told him no. I also told him I want every penny of my money back. He ran you and everything you said into the ground...especially the part about turning papers into the FBI. Just touching base with you.