Replies to This Discussion

Permalink Reply by Dan Gregory on October 7, 2014 at 4:54pm

As per the previous comments you cannot win this case under current eBay rules. The buyer says they paid for an uncreased photo, they got a creased photo.

The question is also about feedback. Will giving a partial refund ensure no feedback is given or are they likely from previous feedback left to give you a negative? If they are going to a give a negative then you may as well get them to send it back to you at their cost.

If negative feedback is unlikely then maybe give them a partial refund and see what happens. 

My gut feeling is this is a live and learn situation. Can you resell the photo for a similar price if returned damaged and is it worth a negative feedback for the hassle

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Permalink Reply by David S on October 7, 2014 at 5:32pm

I would have them send the photo back for full refund. Try to get out the bend and resell....or give him a refund and just take it as a learning experience.

Whenever I sell anything on ebay for over $250, they automatically choose signature confirmation, and say that it's highly recommended to protect the seller. From your photos it looks like you didn't use ebay shipping (hand written address) so I guess that isn't really applicable and I'm not sure how eBay international works. I've learned (been on ebay since 1998) that everything must be insured. I always factor it in to the shipping cost, and specifically state that shipping cost includes insurance.

I've had two items break in 15 years, both were fragile sports figurines. Because the package was insured, I got the full sale price, and the buyer got a full refund. Plus on both occasions the buyer fixed the items, so they basically got it free! Just make sure to hold on to the receipt from the post office and have the buyer take photos of item and package.

While ebay almost always sides with the buyer, One time ebay sided with me as a seller. I sold an oil painting. The buyer filed a claim saying it didn't match the description. He said the listing said that signed by artist on bottom right of painting, but his signature wasn't there. The artist signed with his initials and the buyer was claiming that initials don't equate to a signature. After quoting books of law, stating that even marriage certificates and wills can be signed with initials, he refused to give up and ebay ruled in my favor. Anyway, this isnt related to anything so I'll be quiet now. :)

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Permalink Reply by Steve Zarelli on October 7, 2014 at 5:36pm

One other thing...

For an expensive item, I almost never rely on cardboard alone. I use corrugated plastic sheets or even solid plastic in addition to the cardboard. You would have to apply extreme pressure to snap them before they would ever bend.

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Permalink Reply by Carl Ryan on October 7, 2014 at 5:45pm

I agree Jan with the others. This is neither your fault or the buyers, and happens to most at least once. I would just issue a full refund and then get it back, flatten it and sell it. Ebay tends to almost always side with the buyer. It doesnt matter what the issue is, the buyer almost always gets the better end of the deal. 

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Permalink Reply by Rock G III on October 7, 2014 at 6:59pm

Insurance is the sellers responsibility when they waive it they lose 100% of the time. 

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Permalink Reply by Cogo on October 7, 2014 at 7:51pm

Thanks guys for helping!!!

I have reached out to the buyer, but no response yet. In his first mail he said that he wouldn´t leave negative feedback so I shouldn´t have to worry about that.

I will take this as a learning-experience and have already added that my other items for sale will include insurance and also started looking for a shop nearby that sells postal tubes...

Thanks once again everyone and take care!!

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Permalink Reply by KatoTheMaster on October 8, 2014 at 7:25am

I have had the same happen to me with an 16x20 photo that was sent flat not rolled as it should of been or sent with better packaging so this would not happen. The packaging you sent out to the buyer from what I can see from the photo you did not add on the packaging "Photo Inside please do not bend" this may of helped but I would only send out flat photos to the max of 12x8 anything over that I would put in a hard tube with acid free paper wrap around the image when in the tube but that's just me lol.

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Permalink Reply by Peter Lougheed on October 8, 2014 at 7:19pm

Just for the record: I recently bought a great item from Jan that arrived earlier this week. The packaging was good and the item came out without a scratch.

Thanks again, Jan!

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Permalink Reply by Cogo on October 8, 2014 at 8:17pm

Thanks Peter, I´m glad you like your autograph and that the packing were enough that time! :-)

But to be fair, I did ship your 20x16 item in a tube, so what the other guys in this thread have tipped me about is true. Not even me would ship a item that large in a flat package... ;-)

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Permalink Reply by Full Time Flipper on October 9, 2014 at 5:53am

TROUBLE WITH CARDBOARD IS IT BENDS EASILY WITH THE GRAIN/CORRUGATE YOU HAVE TO MAKE SURE THE GRAIN GOES THE OTHER WAY ON THE OTHER/ BACK PIECE

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Permalink Reply by vik mehta on October 9, 2014 at 7:09am

Moral of the story -- insure stuff of value when you send it ... I just got a record in the mail from ebay and the mailman decided to fold it like a taco and cram it in my mailbox!!!  

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