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FB RACC members who bought these sold as signed by Elton John in his store have compared theirs—they're Autopens, essentially identical. 

Infuriating!

Tags: autopen, elton john, store

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This is almost as bad as Banquet, zero response, zero feedback.

I just received a full refund from UMUK store support. And never returned any of my order. I think my message to them came across pretty clear.

Who did you email?

Did you return it all? 

Not at all. 

It would be nice if those dodgy devils @ Banquet would do the same.

I tooo Received a refund.. got to keep the vinyl. score.

Just got the refund but keep the vinyl message too after sending them a chaser message earlier today. That'll do :)

Messaged store this morning and got the following reply:

Thank you for your patience on this matter.

 

I can confirm that this has been checked by the relevant team and all orders that included the signed print will now be refunded in full.

 

I can confirm that your refund has now been issued.

 

Please allow up to 3-5 working days for the transaction to show in the account you used to place the original order.

 

We're very sorry that the product did not meet your expectations.

 

If you have any further questions, please feel free to drop me a message – I’m more than happy to help.

Many thanks,

UMG UK Customer Service

Damn, I sent mine back :( 

I don't think they will refund ALL orders, only those who contacted them re autopen

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