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Maybe a charts thing? I'm pretty sure returned albums so not count towards charts position unless they are returned after the rankings are established.

Yeah, could be….plus they’re probably getting an increasing number of return requests and trying to figure out how to handle in general. Weird that they would backtrack from what they said yesterday though. More people will be receiving them this week so they’ll have more requests coming (and examples surfacing). I guess just wait and see what position they take, or you could start a PayPal claim if you wanted to go ahead and get that started. 

I am thinking of going through PayPal. Making a return should not be delayed. Who gives a rat's butt if it messes up his (not the band, his, as he was the only one who signed the art card and he's the one who is doing auto pens. He is the only one to blame.) numbers on the charts it is his own damn fault.

Filed with PayPal

Don’t blame you, that may be the way to go. Hope it works out!! 

Well after filing with PayPal I finally got a response and they sent me a return label along with specific instructions. It goes by way of UPS. At least it lit a fire under them!

Did you get what they sent? You won't just 'win' with PayPal. They will make you send it back before refunding you. They will say you got what you ordered. Since the autograph was free it doesn't count as part of what you bought. Just a warning. Been there, done that. But they do tend to side with the merchant because of all the scam cases they get. I fully am on your side but they look at it differently than we do as collectors.

Here is the one I got. I believe mine to be auto-penned as well.
Apparently I can't add my photo?
Trying to upload this :)

Try harder.... JK

When writing a comment you can do upload files (bottom part)  or you press the picture icon on top toolbar and upload the file

Mine appears to be autopen as well. From his US store, small thin card with the cd….signed in middle dark area. I’ll get a picture uploaded. 

*EDIT- Looking closer, it doesn’t appear to match the priors so far but it’s clearly autopen with the dots and flow. I edited my comment above- no match yet but looking. Trying to get decent picture but difficult with signature in dark area.

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