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TALKSHOPLIVE - Rock n' Roll Channel / Country Channel

ROCK N ROLL CHANNEL - talkshoplive®

Adding this thread as they've had a lot of nice recent offerings, have interacted on the site, and seem generally good folks (in my experience)

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Permalink Reply by PFCollector on October 6, 2022 at 4:34pm

My problem might have been my lack of effort, maybe they didn't get my email or something. So I guess I shouldn't completely condemn them. But since it kind of lined up with what I had heard of their customer service I just assumed it was them ignoring me. But they do have nice stuff so sometimes it's probably worth the gamble.

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Permalink Reply by Kenny D on October 6, 2022 at 4:44pm

no, you are right that their customer service is really slow and that's a pain, and I'm not sure how it works but it seems their business model is that they are basically the middlemen, they line up and put on the shows, get there cut then the artist or bands distributor fulfills the orders. it's definitely a model that will cause delays when there are problems but I've gotten Alice Cooper, Kiss, Def Leppard, Collective Soul, Sammy Hagar, Dave Mustaine, Styx, and probably a bunch more I'm forgetting from them so like i said, I'll deal with the aggravations if they keep getting names like that lol

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Permalink Reply by Adam H on October 7, 2022 at 11:05am

I also received a Chicago that was only signed by 2 people. Can someone please provide me with the email address to send an inquiry to? Thanks.

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Permalink Reply by Jason H on October 7, 2022 at 11:16am

I always go to my order page and click on the help button at the bottom. I copy and paste my order number in the subject line and explain the problem in the description box

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Permalink Reply by jayceman on October 7, 2022 at 9:28pm

LAINEY WILSON - Bell Bottom Country CD $13.98

Bell Bottom Country - Signed by Lainey Wilson (talkshop.live)

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Permalink Reply by Erich on October 12, 2022 at 12:08pm

Anyone else get any updates about the Edgar Winter signed vinyl?

The last email I received was 9/27, so I emailed today 10/12 asking if there was any update, and I received a response right away:

Hi there, Thank you so much for reaching back out to us! We would be more than happy to continue providing assistance today.

At this time, we are still awaiting a follow-up from the artist's distributor regarding your experience. The distributor is currently experiencing a high volume of customer inquiries and working diligently in the order in which they were received. With that being said, we have reached back out to the distributor and requested an update on your specific experience. We greatly appreciate your patience and understanding during this process!

As always, please do not hesitate to let us know if you have any further questions or concerns.

Kind Regards, Emma TSL Support

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Permalink Reply by 5816nick on October 12, 2022 at 12:11pm

Sounds like a normal b******* reply from the waste of time TSL....

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Permalink Reply by The Rock and Roll Channel on October 12, 2022 at 1:35pm

Hi Erich,

Sorry about the Edgar issue. There initially was a delay receiving the signed Edgar vinyl and inadvertently unsigned vinyl was shipped to select customers. We have been issuing call tags to return the item at our expense and replacing with the signed vinyl.

Based on the response you've received, send me your contact information so i can have my team follow up and rectify this.

steve.harkins@ingramentertainment.com

Thanks,

Steve Harkins

Rock N Roll Channel

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Permalink Reply by Quadropheniac on October 12, 2022 at 12:43pm

I guess I'm a glass-half-full kind of person.

I've gotten the following:

3x The Kiss Destroyer CDs with Pail Stanley/Gene Simmons Art Cards

4x Def Leppard Diamond Star Halos with signed CD booklets

2x Sammy Hagar & The Circle CDs with Dual Signed Booklets

1x Rick Springfield Working Class Dog Signed CD

1x Signed Don McClean book from Readerlink on TSL

And other than the small art cards of Kiss-things have been flawless.

And all pretty much for what the CDs themselves would have cost elsewhere (maybe slightly more with shipping).

But living out near the farmland-where would I get the chance to get all those sigs for the price I paid?

I will keep buying their deals if they keep getting the bands I love And if there is an eventual glitch-I'll deal with it as I have with Premier, Barnes & Noble, eBay sellers, BAM, or VinylCollector. It's not worth getting worked up over. Life's too short. If you have an issue be patient and communicate with them in a sincere manner. If you don't get what you ordered in a reasonable amount of time-dispute it with the credit card.

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Permalink Reply by Darryl Gundersen on October 12, 2022 at 12:46pm

I agree, you can't take things personally. If you don't get your item, you will get a refund one way or another. It's definitely worth the risk though.